Hours
Full-time 34.5 hours per week over 5 days
(this post may require some evening work for which flex is given)
Location
Hybrid working: minimum 40% of working time in the office in Yeadon
(Mondays and Thursdays are mandatory office days, additional office days may be required to meet service needs)
Salary
£30,812.94 starting salary with pay progression opportunities
Contract
Permanent
DBS
An enhanced check will be required for this role
(For more information please read our Policy Statement on the recruitment of ex-offenders or our FAQs)
About us
At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!
About the role
Are you passionate about making a difference in the lives of people affected by long term health conditions? Do you have a talent for offering support and guidance that empowers individuals with the information, confidence and resources to advocate for themselves? If so, we'd love to hear from you!
Our new Information and Support Hub model provides vital advice and information to those living with epilepsy, as well as their families, carers, healthcare professionals, and other key supporters. Delivered through multiple channels-including telephone, webchat, and email-the service is a lifeline for those seeking reliable and compassionate assistance.
As an Advice and Support Officer, you will play a key role in offering support to those individuals who need it most. You\'ll provide confidential advice, resources, and support, empowering people to navigate their challenges with confidence and making referrals to our other services. Every conversation you have will make a lasting impact, helping individuals manage their epilepsy and improve their quality of life.
At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts are required to work a minimum of 40% of their time at our office in Yeadon, Leeds. On average this is 2 days a week on Mondays and Thursdays, for full-time employees.
Because regular face-to-face collaboration is an important part of this role, applicants should be based within a reasonable commuting distance of our Yeadon office and be able to attend the office as required.
The expectation to collaborate in person is driven in part by your role and the activities you need to do, which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.
About you?
We are looking for someone who:
Click here for the job description and person specification
Disability Confident and Inclusion
Being an Inclusive Organisation
We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn\'t about numbers; it\'s about embracing diversity and ensuring that everyone\'s voice is heard, needs are met, and contributions are acknowledged.
We recognise that each person\'s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.
Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.
Safer Recruitment
Epilepsy Action will ensure that all staff and volunteers who work in roles which are legally entitled to get a DBS or Access NI (Northern Ireland) check are screened appropriate to the role.
If a DBS or Access NI check reveals a conviction for a sexual offence against a child or vulnerable adult, whenever it was committed, that individual is not suitable for that role and will not be recruited. Any other convictions will be considered on an individual basis.
For further information, please see our Safeguarding Vulnerable Adults Policy and Safeguarding Children Policy, or contact info@epilepsy.org.uk
Closing Date
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
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