At a Glance
- Tasks: Nurture and grow B2B client relationships in the fitness sector while driving product engagement.
- Company: Join a global leader in soundtracking with a fun, innovative culture.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on AI tools and cross-functional collaboration.
- Why this job: Make a real impact in the fitness industry while collaborating with creative minds.
- Qualifications: 4+ years in Sales or Customer Success, preferably in tech or media.
The predicted salary is between 50000 - 60000 € per year.
Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture.
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business on an international scale, specifically focusing on our high-growth fitness client portfolio. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific sector, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Sales, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our fitness enterprise customers internally.
Your key responsibilities include:
- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
- Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
Requirements:
- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
It would also be music to our ears if you have:
- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Ready to make the world feel your work? Please apply, in English.
Customer Success Manager in London employer: Epidemic Sound
Epidemic Sound is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation meets creativity. With a strong focus on employee growth, we offer opportunities to collaborate across diverse teams in our dynamic Stockholm HQ, ensuring that your contributions directly impact our global success. Join us to be part of a forward-thinking company that values your unique perspective and empowers you to thrive in the fast-paced world of music and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our vibe, so be ready to share how your experience aligns with our mission.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love creative thinkers, so come armed with examples of how you've tackled challenges in past roles, especially in customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you connect with our values and the impact you can make in the Customer Success Manager position.
Tailor Your Experience:Make sure to highlight your relevant experience in Sales or Customer Success, especially within the tech or fitness sectors. We love seeing how your background aligns with our needs, so don’t hold back on those specific achievements!
Be Authentic:We appreciate a genuine voice in applications. Don’t be afraid to let your personality come through in your writing. Remember, we’re looking for someone who fits into our fun and innovative culture, so be yourself!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Epidemic Sound
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the B2B space. Be ready to discuss how you've retained and grown accounts in the past, and have specific examples at hand that showcase your consultative sales skills.
✨Show Off Your Relationship-Building Skills
This role is all about building trusted partnerships, so be prepared to talk about how you've successfully navigated complex relationships with clients. Share stories that highlight your ability to connect with decision-makers and how you've turned around accounts at risk of churn.
✨Get Familiar with Their Ecosystem
Do your homework on Epidemic Sound's products and services, especially those related to the fitness sector. Understanding their ecosystem will help you articulate how you can drive product adoption and engagement effectively during the interview.
✨Embrace the AI Angle
Since leveraging AI tools is part of the role, be ready to discuss any experience you have with automation and streamlining processes. If you’ve used tools like Salesforce or other Customer Success platforms, share how they helped you improve operational efficiency.
