At a Glance
- Tasks: Nurture and grow our B2B fitness client portfolio while driving product adoption.
- Company: Join a global leader in soundtracking with a fun, startup vibe.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on creativity and collaboration.
- Why this job: Make a real impact in the fitness industry while collaborating with innovative teams.
- Qualifications: 4+ years in Sales or Customer Success, preferably in tech or media.
The predicted salary is between 50000 - 65000 € per year.
Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business on an international scale, specifically focusing on our high-growth fitness client portfolio. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific sector, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Sales, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our fitness enterprise customers internally.
Your key responsibilities include:
- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
- Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
Requirements:
- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
It would also be music to our ears if you have:
- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Customer Success Manager employer: Epidemic Sound
Epidemic Sound is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation meets creativity in the heart of Stockholm. As a Customer Success Manager, you will thrive in a dynamic environment that values collaboration and proactive problem-solving, while enjoying opportunities for professional growth and development within a global team of over 400 innovators. With a focus on nurturing client relationships and driving product engagement, you'll be part of a mission to transform the sound of streaming and content, all while being supported by a diverse and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Epidemic Sound.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Be ready to share how your experience aligns with their mission of transforming the sound of streaming and content.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past roles where you’ve successfully navigated challenges, especially in B2B environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in B2B sales and how you've successfully managed client relationships in the past.
Be Specific About Your Achievements:Use concrete examples to demonstrate your track record in retaining and growing accounts. Numbers speak volumes, so if you’ve increased revenue or improved client satisfaction, shout about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Epidemic Sound.
How to prepare for a job interview at Epidemic Sound
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the B2B space. Be ready to discuss how you've retained and grown accounts in the past, and have specific examples at hand that showcase your consultative sales skills.
✨Show Off Your Relationship-Building Skills
Since this role is all about nurturing relationships, think of ways to demonstrate your ability to build trust quickly. Prepare anecdotes that highlight your experience in managing complex account issues and how you’ve successfully navigated negotiations with decision-makers.
✨Get Familiar with Their Ecosystem
Dive into Epidemic Sound’s products and services before the interview. Understand how their ecosystem works, especially in relation to fitness clients. This will help you articulate how you can drive product adoption and engagement effectively during your chat.
✨Be Ready to Discuss AI Tools
Since leveraging AI tools is part of the role, come prepared to talk about any experience you have with automation and streamlining processes. If you’ve used tools like Salesforce or other Customer Success platforms, be sure to mention how they’ve helped you improve operational efficiency.
