At a Glance
- Tasks: Nurture and grow client relationships while driving product adoption in the fitness sector.
- Company: Join a global leader in soundtracking with a fun, innovative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fitness industry while collaborating with creative minds.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business on an international scale, specifically focusing on our high-growth fitness client portfolio. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific sector, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Sales, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our fitness enterprise customers internally.
Your key responsibilities include:
- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
- Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows.
Customer Success Manager in London employer: Epidemic Sound AB
Epidemic Sound is an exceptional employer that fosters a vibrant and innovative work culture, where creativity meets technology in the heart of Stockholm. With a strong emphasis on employee growth, we offer unique opportunities for professional development and collaboration across diverse teams, ensuring that your contributions directly impact our global success. Join us to be part of a dynamic environment that values initiative and celebrates the transformative power of sound in streaming and content creation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our startup mentality while still being an industry leader. Show us your passion for soundtracking and how you can contribute to our mission!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you’ve successfully managed client relationships in the past. We love hearing about your strategies for driving product adoption and retaining clients, especially in the fitness sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for innovative thinkers who can help us transform the sound of streaming and culture.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer success and the fitness industry. Share your experiences that highlight your passion for helping clients thrive.
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager position. Highlight relevant skills and experiences that align with our needs, especially in B2B environments. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Epidemic Sound AB
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the fitness industry. Be ready to discuss how you’ve used data to drive product adoption and retention in previous roles. This shows you understand the importance of measurable success plans.
✨Showcase Your Collaborative Spirit
Epidemic Sound values teamwork across various departments. Prepare examples of how you've successfully collaborated with sales, product, and marketing teams in the past. Highlight your proactive initiative and creative problem-solving skills to demonstrate that you can be a true voice for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle churn risk or upsell opportunities. Think through specific situations where you turned around a challenging account or expanded a client relationship. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with AI Tools
Since leveraging AI tools like Claude is part of the role, do some research on how these tools can streamline workflows in customer success. Be prepared to discuss any experience you have with automation and how it can enhance customer engagement and satisfaction.
