At a Glance
- Tasks: Nurture and grow our B2B fitness client portfolio while driving product adoption.
- Company: Join a global leader in soundtracking with a fun, startup vibe.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on creativity and collaboration.
- Why this job: Make a real impact in the fitness industry while collaborating with innovative teams.
- Qualifications: 4+ years in Sales or Customer Success, preferably in tech or media.
The predicted salary is between 50000 - 65000 € per year.
Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business on an international scale, specifically focusing on our high-growth fitness client portfolio. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific sector, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Sales, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our fitness enterprise customers internally.
Your key responsibilities include:
- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
- Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
Requirements:
- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
It would also be music to our ears if you have:
- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Customer Success Manager employer: Epidemic Sound AB
Epidemic Sound is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation meets creativity in the heart of Stockholm. As a Customer Success Manager, you will thrive in a dynamic environment that values collaboration and proactive problem-solving, while enjoying opportunities for professional growth and development within a global team. With a focus on nurturing client relationships and driving success in the high-growth fitness sector, you'll be part of a forward-thinking company that embraces diversity and encourages you to make a meaningful impact in the world of sound and streaming.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our vibe, so be ready to share how your experience aligns with our mission.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love creative thinkers, so come armed with examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can keep you top of mind and show us that you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in B2B sales or customer success, especially in the tech or fitness sectors. We love seeing how your background aligns with our mission and values!
Be Authentic:Don’t be afraid to show your personality! We take our work seriously, but we also value a bit of fun. Let us get to know the real you in your application – it helps us see if you’d fit right in with our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Epidemic Sound AB
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the B2B space. Be ready to discuss how you've retained and grown accounts in the past, and have specific examples at hand that showcase your consultative sales skills.
✨Show Off Your Relationship-Building Skills
This role is all about building trusted partnerships, so be prepared to talk about how you've successfully navigated complex relationships with clients. Share stories that highlight your ability to connect with decision-makers and how you've turned around accounts at risk of churn.
✨Get Familiar with Their Tools
Since they leverage AI tools like Claude and platforms like Salesforce, it’s a good idea to familiarise yourself with these technologies. If you’ve used similar tools in your previous roles, mention them and explain how they helped you streamline processes and improve customer engagement.
✨Be Ready for Cross-Functional Collaboration
This position involves working closely with various teams, so think about times when you've collaborated across departments. Prepare to discuss how you’ve channeled customer feedback into actionable insights and how you’ve worked with sales, product, and marketing teams to drive success.
