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- Tasks: Support clients with technical issues and provide solutions in a dynamic team environment.
- Company: Epicor is a leading software provider for manufacturing, distribution, retail, and services globally.
- Benefits: Enjoy competitive pay, health benefits, career development, and a supportive work-life balance.
- Why this job: Join a collaborative team that values innovation and personal growth while making a global impact.
- Qualifications: Customer support experience and strong problem-solving skills are essential; tech knowledge is a plus.
- Other info: Flexible working arrangements and opportunities for mentorship and education support available.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Grow your business with Epicor
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.
About Epicor Software Corporation
Grow your business with Epicor
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.
Today, Over 20,000 Customers In 150 Countries Around The World Rely On Our Expertise And Solutions To Improve Performance And Profitability. Epicor Is Driving Growth For Companies Globally With Solutions Including
Epicor Enterprise Resource Planning (ERP)
Human Capital Management (HCM)
Financial Management
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)
Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.
Technical Application Specialist – North West
An exciting opportunity for a Technical Support Analyst has arisen to join a team that is providing support for our global strategic e-commerce solution.
This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and working as part of a growing global team.
Duties
- Respond to client calls in a professional manner, providing solutions and advice where appropriate
- Ensuring Service Quality levels are maintained
- Ensuring all issues are handled in a timely manner
- Reviewing outstanding issues, ensuring clients are kept informed of progress
Desired Skills And Experience
- A background or previous experience in customer support environment
- Experience in supporting enterprise or other business applications
- Problem solving working in a multi layered technology stack
The Person
- Excellent communication/interpersonal skills with strong customer facing skills
- Ability to effectively communicate technical details to all audiences
- Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution
- Must be a self-starter who can work independently as well as in a team
- Candidate must be flexible to visits to the team in Warrington as when required .
Nice To Have But Not Essential
- Previous experience of supporting Magento eCommerce or any out of the box e-commerce solution
- Understanding of web technologies; NGINX
- Knowledge/experience of HTML or CSS
- Understanding of SSL certificates and encryption fundamentals
- Familiarity with Unix/Linux fundamentals
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter
Afsha Sikka
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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Technical Application Specialist employer: Epicor
Contact Detail:
Epicor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Application Specialist
✨Tip Number 1
Familiarise yourself with Epicor's products and services. Understanding their ERP, HCM, and SCM solutions will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills related to web technologies, especially NGINX, HTML, and CSS. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Epicor on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Application Specialist role.
✨Tip Number 4
Prepare for problem-solving scenarios that may come up during the interview. Think of examples from your past experiences where you successfully resolved technical issues, as this is a key skill for the role.
We think you need these skills to ace Technical Application Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Application Specialist role at Epicor. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or working with enterprise applications. Mention specific technologies or platforms you've worked with that relate to the role, such as Magento or web technologies.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved technical issues or improved service quality, as this is a key aspect of the role.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the position and the company. Explain why you want to work at Epicor and how your skills align with their mission of helping businesses grow through technology.
How to prepare for a job interview at Epicor
✨Understand the Company and Its Products
Before your interview, take some time to research Epicor and its range of products. Familiarise yourself with their enterprise solutions, especially those related to e-commerce, as this will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Problem-Solving Skills
As a Technical Application Specialist, you'll need strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved technical issues or provided exceptional customer support. This will highlight your analytical skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice explaining complex technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewer's questions, demonstrating your interpersonal skills.
✨Show Your Team Spirit
Epicor values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team success or collaborated across departments to solve problems, showcasing your ability to be a team player.