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- Tasks: Lead technical engagements, implement solutions, and mentor junior consultants.
- Company: Epicor is a global leader in business software, empowering companies with innovative technology.
- Benefits: Enjoy competitive pay, health benefits, career development, and a supportive work-life balance.
- Why this job: Join a collaborative team making a real impact in the tech industry while growing your skills.
- Qualifications: 5+ years in Technical ERP or EDI, strong communication skills, and a customer-centric mindset.
- Other info: Hybrid work model with opportunities for international travel and personal development.
The predicted salary is between 43200 - 72000 £ per year.
Professional Services Consultant, Senior
Join to apply for the Professional Services Consultant, Senior role at Epicor
Professional Services Consultant, Senior
Join to apply for the Professional Services Consultant, Senior role at Epicor
Direct message the job poster from Epicor
Senior EMEA Recruiter at Epicor Software – looking for new talents in IT, Finance and Sales
As a Professional Services Consultant, Sr you will take the leading role in technical engagements including assuming responsibility for performing Mapping, Testing, Technical evaluation and solution changes as well as solution implementation both to the cloud and on customers own environments.
The role involves delivering technical software integration solution between customers ERP and their trading partners, including communication, message exchange, data transformation and training. You will be the Technical Subject Matter expert supporting the Project Manager, providing status updates highlighting risks and issues, during the project and whilst working directly with the customer or third-party technical teams.
What You Will Be Doing
- Coach and mentor PS Consultants ensuring consistent and high standards of service delivery.
- Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project.
- Ensure all deliverables in area of responsibility are delivered on time and on budget.
- Perform training and knowledge sharing with peers and customer core team
- Co-ordinate closely with various Teams, Technical/Development/Consultants
- Engage directly with customers to ensure the most appropriate solution is delivered for the customer. This may involve change of project scope to ensure the best outcome for the customer.
- Reviewing Technical documentation for API’s, communication protocols, Message Standards. Using this information to implement a fully integrated customer solution.
- Working directly with the other consultants, to bring your experience to the benefit of the professional services team.
What You Will Likely Bring
- Possess accurate estimating skills for various project tasks.
- Previous EDI or system integration experience beneficial.
- Ability to meet utilization targets and completes project deliverables on time.
- Strong technical background, with ERP experience a distinct advantage
- Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.
- Customer centric, results oriented, self-starter and able to work independently.
- Strong listening, verbal and written communication skills, including virtual presentations.
- Ability to travel, sometimes internationally
Qualifications
- Active Polish and English language (+ German very beneficial)
- Manufacturing, supply chain, and/or manufacturing accounting experience.
- 5+ years of Technical ERP, Integration or EDI Experience.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter
Alena Jelinkova
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Software Development
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Professional Services Consultant, Senior employer: Epicor
Contact Detail:
Epicor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant, Senior
✨Tip Number 1
Familiarise yourself with Epicor's products and services, especially their ERP solutions. Understanding how these systems integrate with customer environments will give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Epicor on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your previous experience with EDI or system integration projects. Be ready to share specific examples of how you've successfully managed technical engagements and delivered solutions that met client needs.
✨Tip Number 4
Brush up on your communication skills, particularly in virtual settings. Since the role involves training and mentoring, demonstrating your ability to convey complex information clearly will be crucial during interviews.
We think you need these skills to ace Professional Services Consultant, Senior
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ERP, integration, and EDI. Use specific examples that demonstrate your technical skills and project management capabilities, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position at Epicor. Mention how your background aligns with their needs, particularly your experience in coaching and mentoring, as well as your customer-centric approach.
Showcase Technical Expertise: Emphasise your technical skills in your application. Include any relevant certifications or training in ERP systems, data transformation, and software integration to demonstrate your qualifications for the role.
Highlight Communication Skills: Since the role involves engaging with customers and third-party teams, make sure to highlight your strong verbal and written communication skills. Provide examples of past experiences where you successfully communicated complex technical information.
How to prepare for a job interview at Epicor
✨Showcase Your Technical Expertise
As a Senior Professional Services Consultant, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with ERP systems, EDI, and integration projects. Highlight specific examples where you've successfully implemented solutions or resolved complex technical issues.
✨Emphasise Customer-Centric Approach
This role requires a strong focus on customer satisfaction. Share instances where you've engaged directly with clients to understand their needs and how you tailored solutions accordingly. Illustrating your ability to adapt project scopes for the best outcomes will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to manage project timelines, coordinate with teams, or handle unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Leadership and Mentorship Skills
As a senior consultant, you'll be expected to coach and mentor junior team members. Prepare to discuss your leadership style and provide examples of how you've supported colleagues in their professional development. This will show your potential employer that you're not just a technical expert but also a team player.
