Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and troubleshoot cloud environments while communicating effectively with users.
- Company: Join Epicor, a team of 5,000 professionals driving innovation in business technology.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for career development.
- Why this job: Make a real impact by optimising cloud solutions and enhancing user experiences.
- Qualifications: 5+ years in IT with strong Azure and troubleshooting skills.
- Other info: Flexible work options and a commitment to diversity and inclusion.
The predicted salary is between 55000 - 65000 ÂŁ per year.
We are seeking a technically strong, customer‑facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues. This role requires deep troubleshooting skills across Windows‑based Azure environments, as well as the ability to translate technical findings into clear, actionable communication for non‑technical stakeholders. The ideal candidate combines hands‑on cloud and systems expertise with strong ownership, sound judgment, and a proactive mindset. This position is based in our Bracknell or Peterborough office, with hybrid support for both local and remote team members.
Duties & Responsibilities
- Deploy, maintain, and support Windows‑based environments in Microsoft Azure.
- Support and troubleshoot technologies including:
- Remote Desktop Services (RDS)
- FSLogix
- IIS
- Active Directory
- SQL Server
Knowledge, Skills & Abilities
- Strong experience with Microsoft Azure (AWS or similar cloud platforms a plus).
- Solid understanding of Windows Server environments and enterprise infrastructure.
- Strong knowledge of networking fundamentals, including DNS, routing, firewalls, and load balancing.
- Experience supporting Active Directory and identity‑integrated applications.
- Proven ability to troubleshoot complex, multi‑tier production environments.
- Intermediate SQL knowledge (querying, performance analysis, indexing basics preferred).
- Experience with Azure monitoring tools such as Log Analytics, Application Insights, or similar.
- Familiarity with scripting and automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar).
- Experience with performance tuning, capacity planning, and resource optimization.
- Experience working in SLA‑driven or incident‑managed environments.
- Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms.
- Strong collaboration and influencing skills across cross‑functional teams.
- Ability to prioritize and manage multiple high‑impact issues in parallel.
- Experience leveraging AI‑assisted troubleshooting tools to accelerate issue diagnosis and resolution.
Qualifications
- 5+ years of relevant IT experience with demonstrated success in application support, infrastructure, or cloud operations roles.
- 2+ years supporting cloud‑hosted production environments.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future‑ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role‑ but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal‑opportunity employer.
Cloud IT Analyst, Senior in Bracknell employer: Epicor
Contact Detail:
Epicor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud IT Analyst, Senior in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to cloud environments. Get comfortable explaining complex issues in simple terms, as you'll need to communicate effectively with non-technical stakeholders.
✨Tip Number 3
Show off your skills! If you’ve worked on relevant projects, be ready to discuss them in detail. Use examples that highlight your troubleshooting abilities and how you’ve improved system performance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Epicor.
We think you need these skills to ace Cloud IT Analyst, Senior in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Azure and Windows Server environments. We want to see how your skills match the role, so don’t be shy about showcasing your cloud expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cloud IT Analyst position. Share specific examples of how you've tackled complex issues and communicated effectively with non-technical stakeholders.
Show Off Your Troubleshooting Skills: In your application, mention any specific instances where you’ve resolved multi-tier application issues or improved system performance. We love candidates who can demonstrate their problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Epicor
✨Know Your Cloud Stuff
Make sure you brush up on your Microsoft Azure knowledge, especially around Windows Server environments and the specific technologies mentioned in the job description. Be ready to discuss your hands-on experience with troubleshooting and supporting cloud-hosted production environments.
✨Communicate Like a Pro
Since this role involves working with end users, practice translating complex technical jargon into simple terms. Prepare examples of how you've successfully communicated technical issues to non-technical stakeholders in the past.
✨Show Off Your Troubleshooting Skills
Be prepared to dive deep into your troubleshooting process. Think of specific instances where you diagnosed and resolved complex issues, particularly in multi-tier application environments. Highlight your use of tools like Azure monitoring and any AI-assisted troubleshooting methods you've employed.
✨Collaboration is Key
This role requires strong collaboration skills, so think about times when you've worked with cross-functional teams. Be ready to discuss how you contributed to strategic planning sessions or technical reviews, and how you can bring that collaborative spirit to the team at Epicor.