At a Glance
- Tasks: Provide top-notch customer service and support to our tenants across various platforms.
- Company: Join EPIC Housing, a community-focused organisation dedicated to tenant wellbeing.
- Benefits: Enjoy flexible working, 28 days holiday, and a festive office closure during Christmas.
- Other info: No probation period and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 10.8 - 13.2 £ per hour.
EPIC Housing is the proud custodian of approximately 1,400 homes across North Staffordshire with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Our homes come in two flavours; ‘social’ and ‘affordable’ rents and our tenants are the real VIPs in our world.
Our focus is always on our tenants and their homes, but we’ve got an awesome culture too; where we grow, develop, and maybe even have a little bit of fun along the way. Despite our small crew, we like to keep things interesting and are always looking for opportunities and ways to improve and develop each other, and the way we do things. 'Smarter, simpler and slicker’ is our mantra!
We want someone who can match our values and our game plan to supercharge our services and be a top-notch community landlord for our tenants, their community and team EPIC!
Our Way of Working- We're all about keeping things flexible. We know that the intricacies of life don’t stop when you’re working so if you need to step away from your desk or run out to grab the kids from school, no problem at all!
- No Probation Period – We are confident that we have appointed you based on your skills and interview.
- Work-Life Balance – Wellbeing is top-priority to us here at EPIC.
- Christmas Office Closure – Enjoy a festive break as we close down the office during Christmas.
- Employee Assistance Programme (EAP) – Our confidential EAP Service can provide help and support.
- Learning & Development – Our E-Learning Platform is accessible to all employees from day one.
- Enhanced Maternity, Paternity & Adoption Pay – Along with other family-friendly policies and benefits.
- 28 Days Holiday – With the ability to buy and carry over leave!
- Fairness – We treat people equitably and make decisions based on facts.
- Teamwork – We work with our tenants to ensure we deliver good services.
- Respect – We treat people with respect and act with courtesy.
- Understanding – We are empathetic, approachable, and act professionally.
- Excellence – We take pride in what we do and strive to improve services.
- Integrity – We are honest, dependable and do what we say we will.
Salary – £25,900
Contract Type – 12-Month Fixed Term Contract
Advert Opening Date – 31 July 2026
Advert Closure Date – 28 August 2026
Selection Process – One Stage: One-Hour Competency Based Interview
- Provide a full reception, telephone, email and online service.
- Deliver a high-quality, first-point-of-contact service to customers and stakeholders.
- Deal effectively with inquiries from customers using various communications methods and digital platforms.
- Undertake various administrative tasks for the business in an accurate and efficient manner.
- Accurate and timely updating of customer records in accordance with GDPR.
- Support applicants for housing, receiving, and processing applications.
- Log, order repairs, and carry out associated administrative tasks.
- Assist in the allocation of properties, including processing housing applications.
- Process tenancy terminations and reletting empty properties.
- Assist with income collection as required including taking rent payments.
- Manage all applications for the Right To Buy, Right To Acquire, and Rent To Buy schemes.
- Process Tenants Home Improvement requests in line with the relevant Policy.
- Proactively engage with tenants to fulfil tasks related to delivering excellent customer care.
- Ensure that every opportunity when engaging with tenants, that data held is accurate and up to date.
- Ensure instances of escalation are actioned in a timely manner to the line-manager.
- To perform any other duties not specifically identified in the job description.
- Take accountability for individual areas of personal and professional development.
- Effectively manage own workload ensuring mandatory training and company policy attestations are completed.
- Encourage a working environment and culture that aligns with EPIC’s values.
- Maximising outputs by utilising and promoting EPIC’s information technology systems.
- Participating in regular team meetings, away days, and teambuilding activities.
- Adherence to company policies and industry regulations related to safeguarding.
Customer Service Advisor (12-Month Fixed Term Contract) in Stoke-on-Trent employer: EPIC Limited
EPIC Housing is an exceptional employer that prioritises the wellbeing and development of its employees while fostering a vibrant and supportive work culture. With flexible working arrangements, a commitment to work-life balance, and a strong focus on employee growth through accessible learning opportunities, EPIC ensures that every team member can thrive both personally and professionally. Located in North Staffordshire, the company not only values its tenants but also creates a fun and engaging environment for its staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12-Month Fixed Term Contract) in Stoke-on-Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like EPIC Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like EPIC Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (12-Month Fixed Term Contract) in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to EPIC Limited.
How to prepare for a job interview at EPIC Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in EPIC Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services EPIC Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
