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- Tasks: Join our Customer Experience team as a Consumer Service Technician, focusing on installation and maintenance.
- Company: Bell is a leading Canadian telecommunications company dedicated to connecting people and businesses.
- Benefits: Enjoy competitive pay, medical benefits, and a 35% discount on services.
- Why this job: Be part of a diverse team making a real impact in customer experiences every day.
- Qualifications: High school diploma plus one year of post-secondary education or relevant work experience required.
- Other info: This is a full-time, on-site role based in Woodstock, New Brunswick.
The predicted salary is between 24000 - 36000 £ per year.
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
Employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.
Education Requirements- A High School Graduation Certificate combined with one (1) year of completed post-secondary education at a recognized learning institution in good academic standing
- OR A High School Graduation Certificate combined with:
- One (1) year of continuous related field work experience as a technician in a communications technology firm/department
- OR one (1) year experience in a skilled trades position
- Physical: Climb poles on a daily basis (using ladders, spurs and other tools)
- Ability to distinguish colours
- Able to lift up to 70 lbs
- Work effectively aloft
- Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs
- Communication skills - verbal and written
- Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
- Customer service skills
- Dealing with ambiguity
- Problem solving skills
Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job. Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement. Travel using various modes of transportation in all kinds of weather. Hold a valid, in good standing, regular driver's license (Class 5). Flexible to work 40 hours per week including days, evenings, weekends and holidays.
Preferred Qualifications- A passion for customer service
- High manual dexterity, able to work with variety of hand tools
- Having a strong interest in technology
- Experience in sales or customer service
- Agility and ability to adapt in a changing environment
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : New Brunswick : Woodstock
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 07/09/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know.
If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.
Consumer Service Technician, Bell Aliant employer: EPIC Information Solutions Inc.
Contact Detail:
EPIC Information Solutions Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Technician, Bell Aliant
✨Tip Number 1
Familiarise yourself with Bell's customer service philosophy. Understanding their commitment to customer experience will help you align your answers during interviews and demonstrate that you share their values.
✨Tip Number 2
Highlight any relevant technical skills or experience you have, especially in communications technology or skilled trades. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of challenges you've faced in past jobs and how you overcame them. This is crucial for a role that involves installation and maintenance.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability, as the job may require working in various conditions and locations. Share experiences where you've successfully adapted to changing environments.
We think you need these skills to ace Consumer Service Technician, Bell Aliant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Consumer Service Technician position. Tailor your application to highlight relevant skills and experiences that align with what Bell is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, technical roles, or skilled trades. Use specific examples to demonstrate your problem-solving skills and ability to work with technology.
Showcase Communication Skills: Since communication is key in this role, ensure your application reflects strong verbal and written communication skills. Consider including examples of how you've effectively communicated with customers or team members in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that not only expresses your enthusiasm for the role but also connects your background to Bell's commitment to customer experience. Mention your passion for technology and customer service to make a strong impression.
How to prepare for a job interview at EPIC Information Solutions Inc.
✨Show Your Customer Service Passion
Since the role is all about enhancing customer experiences, make sure to express your enthusiasm for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Technical Knowledge
As a Consumer Service Technician, you'll need to showcase your understanding of communications technology. Be prepared to discuss any relevant experience or training you have, especially with installation and maintenance tasks.
✨Highlight Problem-Solving Skills
The ability to tackle challenges is crucial in this position. Prepare to discuss situations where you've successfully resolved issues, particularly in a technical or customer service context.
✨Be Ready for Physical Requirements
This job involves physical tasks like climbing and lifting. Be honest about your physical capabilities and share any relevant experiences that demonstrate your ability to meet these demands.
