At a Glance
- Tasks: Support and optimise Epic's healthcare software for customers in Singapore.
- Company: Join a leading healthcare tech company making a difference.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to solve real-world problems in healthcare.
- Why this job: Be part of a team that enhances healthcare through innovative software solutions.
- Qualifications: Bachelor’s degree and 2+ years in technical support for Epic software.
The predicted salary is between 50000 - 70000 € per year.
We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include providing assistance to our customer(s) related to the operation of their relevant Epic software application(s) and underlying IT infrastructure. This assistance may take place during the course of the software implementation or on an ongoing basis for live customers. Specifically, it may include:
- answering technical questions relating to customers’ software and/or operating systems;
- providing configuration or infrastructure analysis and recommendations;
- proactively monitoring customer systems;
- making optimization recommendations;
- planning for upgrades and feature deployments;
- overseeing testing;
- diagnosing, isolating, and resolving the causes of technical problems;
- reconfiguring the software or infrastructure, if necessary, to address the problems.
Job requirements:
- Bachelor’s degree or higher (any major)
- 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go‑live and a version upgrade, and completing the associated testing
- Hold certifications in relevant Epic software application and Chronicles Database Programmer and Cache
Skills and competencies:
- Demonstrated interpersonal communication skills
- Hold strong project management competencies including team coordination and problem solving skills
- Strong technical aptitude (must pass Epic’s standard pre‑hire assessment test for the role)
- Demonstrated judgment in handling escalations
Senior Technical Services Analyst in London employer: EPIC HEALTHCARE SYSTEMS PTE. LTD.
Epic is an exceptional employer, offering a dynamic work environment in Singapore where innovation meets healthcare technology. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our collaborative culture fosters teamwork and creativity, making it a rewarding place for those passionate about making a meaningful impact in the healthcare sector.
Contact Detail:
EPIC HEALTHCARE SYSTEMS PTE. LTD. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space, especially those who have experience with Epic software. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Epic software and technical support. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common technical questions related to Epic software and troubleshooting scenarios. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Senior Technical Services Analyst role!
We think you need these skills to ace Senior Technical Services Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Epic software and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Show Off Your Technical Skills:Since this role is all about technical support, make sure to highlight your technical aptitude and any relevant certifications. We want to know how you’ve tackled challenges in the past and what tools you’re comfortable using.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at EPIC HEALTHCARE SYSTEMS PTE. LTD.
✨Know Your Epic Software Inside Out
Make sure you’re well-versed in the specific Epic software applications relevant to the role. Brush up on your knowledge of the software’s features, common issues, and troubleshooting techniques. This will not only help you answer technical questions confidently but also show your genuine interest in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully diagnosed and resolved technical problems. Be ready to discuss how you approached these challenges, what steps you took, and the outcomes. This will demonstrate your strong technical aptitude and project management skills.
✨Communicate Effectively
Since this role involves a lot of interaction with customers, practice your interpersonal communication skills. Think about how you can explain complex technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask clarifying questions if needed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle escalations and customer interactions. Think through potential situations you might face in the role and how you would respond. This will help you demonstrate your judgment and decision-making skills effectively during the interview.
