At a Glance
- Tasks: Lead knowledge management initiatives and coach a team of 1300+ vendors.
- Company: Epic Games is a leader in game and engine technology, fostering innovation and creativity.
- Benefits: Enjoy a collaborative culture, flexible work options, and opportunities for personal growth.
- Other info: Passion for video games and gamification is a plus!
- Why this job: Join a dynamic team focused on enhancing player experiences and driving continuous improvement.
- Qualifications: 4+ years in knowledge management; KCS certified with strong writing and coaching skills.
The predicted salary is between 36000 - 60000 £ per year.
Player Experience Knowledge Manager
Player Experience is responsible for the overall health and happiness of Epic\'s players across all consumer products within the Epic Games ecosystem. The organization partners closely with internal and external stakeholders, driving innovation and continuous improvement for all Epic\'s players.
What You\'ll Do
The Knowledge Manager is responsible for evangelizing KCS, coaching others on KCS practices, and maintaining the knowledge base for a growing team of 1300+ vendors handling player questions and issues. Your responsibilities include:
- Providing KCS coaching to colleagues, fostering a culture of collaboration and knowledge-sharing, and acting as the source of truth for the Knowledge Centered Service program.
- Creating, editing, and publishing knowledge articles, ensuring they are up-to-date and relevant, and collaborating with Training Managers to align content with training materials.
- Analyzing feedback for continuous improvement, performing quality audits, and conducting trend analysis to identify gaps or updates needed.
- Managing knowledge management projects, supporting and configuring the Knowledge Management System to meet organizational needs.
- Collaborating with project teams for launches, supporting skill development, and aligning workflows with organizational goals.
- Owning Knowledge Management KPIs, providing insights through reports and presentations to leadership.
- Providing backup support for the Training Manager and ensuring successful implementation of knowledge strategies.
Qualifications include:
- 4+ years in knowledge management; KCS Practices Certified
- Proficiency with Learning Management Systems, Knowledge Base software, CRMs, and authoring tools like Captivate, iSpring, and Articulate
- Strong skills in creating training materials and delivering presentations
- Excellent writing and coaching abilities, with SEO knowledge
- Agility in adapting to new projects and working autonomously in a fast-paced environment
- Ability to manage projects independently and support team objectives
- Understanding of video games and gamification is a plus
- Ability to handle sensitive online content is a plus
Epic Games values diverse and inclusive teams, fostering a creative environment where talent thrives. Join us to be part of a company that continually innovates in game and engine technology.
#J-18808-LjbffrKnowledge Manager New in City of Westminster employer: Epic Games, Inc.
Epic Games is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for Knowledge Managers to thrive. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work alongside a diverse team passionate about enhancing player experiences. Located in a vibrant environment, Epic Games offers unique advantages such as flexible working arrangements and a focus on work-life balance, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager New in City of Westminster
✨Tip Number 1
Familiarise yourself with Knowledge-Centered Service (KCS) practices. Understanding KCS will not only help you in the interview but also demonstrate your commitment to knowledge management, which is crucial for this role.
✨Tip Number 2
Showcase your experience with Learning Management Systems and knowledge base software during networking opportunities. Engaging with professionals in the field can provide insights and connections that may lead to a referral or recommendation.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved knowledge management processes in previous roles. Highlighting your ability to analyse feedback and implement changes will set you apart from other candidates.
✨Tip Number 4
Stay updated on trends in the gaming industry and knowledge management. Being knowledgeable about current developments will allow you to speak confidently about how you can contribute to Epic Games' goals and culture.
We think you need these skills to ace Knowledge Manager New in City of Westminster
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly understand the responsibilities of a Knowledge Manager at Epic Games. Familiarise yourself with KCS practices and how they apply to player experience.
Tailor Your CV:Highlight your relevant experience in knowledge management, particularly any work with KCS practices. Emphasise your skills in creating training materials and your proficiency with Learning Management Systems and authoring tools.
Craft a Compelling Cover Letter:In your cover letter, express your passion for player experience and how your background aligns with the role. Mention specific examples of how you've fostered collaboration and knowledge-sharing in previous positions.
Showcase Your Writing Skills:Since excellent writing abilities are crucial for this role, consider including a sample of your writing or a link to a portfolio. This could be a knowledge article or training material you’ve created that demonstrates your expertise.
How to prepare for a job interview at Epic Games, Inc.
✨Show Your Knowledge Management Expertise
Make sure to highlight your experience in knowledge management during the interview. Discuss specific projects you've managed, particularly those involving KCS practices, and how they contributed to team success.
✨Demonstrate Your Coaching Skills
Since the role involves coaching colleagues on KCS practices, prepare examples of how you've successfully trained or mentored others in the past. Be ready to explain your approach to fostering a culture of collaboration and knowledge-sharing.
✨Prepare for Technical Questions
Familiarise yourself with Learning Management Systems, Knowledge Base software, and authoring tools like Captivate and Articulate. Be prepared to discuss how you've used these tools in previous roles to create training materials or manage knowledge bases.
✨Understand the Gaming Context
Since the position is within the gaming industry, brush up on your understanding of video games and gamification. Be ready to discuss how your passion for gaming can enhance your approach to knowledge management and player experience.
