At a Glance
- Tasks: Manage client relationships and oversee service delivery for payroll services.
- Company: Join EPI-USE, a leader in outsourced payroll services with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and 50% contribution to private medical insurance.
- Other info: Hybrid role with opportunities for career progression and regular training.
- Why this job: Be part of a growing team and enhance your skills in payroll and SAP technology.
- Qualifications: 2+ years in service delivery, strong communication, and client management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.
As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.
The ideal candidate will have excellent communication skills and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.
You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.
This is a hybrid role with:
- Career progression
- Supportive team
- Increasing payroll and SAP knowledge through a varied role
- Competitive salary
- Holidays: 25 working days per year
- The company offers to contribute 50% towards optional private medical insurance cover
- Regular training
Requirements:
Essential:
- Strong oral and written communication skills
- At least 2 years of technology service delivery experience
- Client relationship management, and ability to proactively offer solutions
- Ability to work to agreed deadlines and adapt to change
- Accuracy and attention to detail
- Capable of building relationships
- Ability to grow the business
- Knowledge of – GDPR and data protection laws
Desirable:
- Working knowledge of Microsoft Excel and Word
- Payroll knowledge
- SAP knowledge
- Relevant experience of working in a busy multi-client environment
- Looking to progress a diverse career
- Knowledge of ITIL frameworks
Service Delivery Manager in Stevenage employer: EPI-USE
EPI-USE is an exceptional employer that prioritises employee growth and development, offering a supportive team environment and opportunities for career progression within the dynamic field of payroll services. With a competitive salary, generous holiday allowance, and contributions towards private medical insurance, employees can thrive both personally and professionally while working from the comfort of their homes in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research EPI-USE and understand their services. Be ready to discuss how your experience aligns with their needs, especially around client relationship management and service delivery.
✨Tip Number 3
Show off your skills! If you have any relevant projects or achievements, be sure to highlight them during conversations. Use data to back up your claims, especially when discussing KPIs and SLAs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter. Don’t miss out on this chance!
We think you need these skills to ace Service Delivery Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in technology service delivery and client relationship management, as these are key for us at EPI-USE.
Show Off Your Communication Skills:Since excellent communication is a must-have, use your application to demonstrate how you've effectively liaised with clients in the past. We want to see examples of your attentiveness and helpfulness!
Data is Key:Don’t forget to mention your ability to interpret and present data. Include any experience you have with KPIs or SLAs, as this will show us you're ready for those service review meetings.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our supportive team!
How to prepare for a job interview at EPI-USE
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP payroll and SuccessFactors technology. Familiarise yourself with the key performance indicators and service level agreements relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Service Delivery Manager, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully managed client relationships or resolved service-related issues in the past. This will demonstrate your attentiveness and helpfulness towards clients.
✨Prepare for Service Review Scenarios
Think about potential scenarios you might face during service review meetings. Prepare to discuss how you would monitor SLA performance and handle escalations. This shows that you can think on your feet and are ready to tackle challenges head-on.
✨Understand GDPR and Data Protection
Since confidentiality and data protection are crucial in this role, make sure you have a solid understanding of GDPR legislation. Be ready to discuss how you would ensure compliance in your day-to-day activities. This will highlight your attention to detail and commitment to maintaining client trust.
