At a Glance
- Tasks: Manage client relationships and oversee service delivery for payroll services.
- Company: EPI-USE, a leader in outsourced payroll services with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, and 50% contribution to private medical insurance.
- Other info: Hybrid role with opportunities for career progression and regular training.
- Why this job: Join a growing team and enhance your skills in payroll and SAP technology.
- Qualifications: 2+ years in service delivery, strong communication, and client management skills.
The predicted salary is between 40000 - 50000 £ per year.
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.
As a Service Delivery Manager in the EMS bureau team, you will be responsible for:
- Liaising with clients
- Preparing for and conducting service review meetings including Quarterly Business reviews
- Monitoring Service Level Agreement performance
- Being a point of contact in escalations for service-related issues
The ideal candidate will have excellent communication skills and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings. You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.
This is a hybrid role with:
- Career progression
- Supportive team
- Increasing payroll and SAP knowledge through a varied role
- Competitive salary
- Holidays: 25 working days per year
- The company offers to contribute 50% towards optional private medical insurance cover
- Regular training
Requirements:
Essential:
- Strong oral and written communication skills
- At least 2 years of technology service delivery experience
- Client relationship management, and ability to proactively offer solutions
- Ability to work to agreed deadlines and adapt to change
- Accuracy and attention to detail
- Capable of building relationships
- Ability to grow the business
- Knowledge of – GDPR and data protection laws
Desirable:
- Working knowledge of Microsoft Excel and Word
- Payroll knowledge
- SAP knowledge
- Relevant experience of working in a busy multi-client environment
- Looking to progress a diverse career
- Knowledge of ITIL frameworks
Service Delivery Manager employer: EPI-USE
EPI-USE is an exceptional employer that prioritises employee growth and development, offering a supportive team environment where you can enhance your payroll and SAP expertise. With a competitive salary, generous holiday allowance, and contributions towards private medical insurance, we ensure our employees feel valued and well-cared for. Join us in a hybrid role that not only fosters career progression but also allows you to make a meaningful impact in client relationships and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Delivery Managers and practice your responses. Make sure you can showcase your communication skills and how you've handled client relationships in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at EPI-USE and tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your key strengths!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in technology service delivery and client relationship management, as these are key for us at EPI-USE.
Showcase Communication Skills:Since excellent communication is a must-have, use your application to demonstrate how you've effectively liaised with clients in the past. Share specific examples that show your attentiveness and helpfulness.
Data Presentation Matters:We love candidates who can interpret and present data well. Include any relevant experience you have with Key Performance Indicators or Service Level Agreements, especially if you've done this in service review meetings.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at EPI-USE
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP payroll and SuccessFactors technology. Familiarise yourself with the key performance indicators and service level agreements relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Delivery Manager, communication is key. Prepare examples of how you've effectively liaised with clients in the past. Think about times when you’ve conducted service reviews or resolved escalations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've proactively offered solutions in previous roles. Think of specific instances where you identified a problem and took the initiative to resolve it. This will highlight your client relationship management skills and your ability to adapt to change.
✨Understand GDPR and Data Protection
Since confidentiality and compliance are crucial in this role, make sure you have a solid understanding of GDPR and data protection laws. Be prepared to discuss how you’ve ensured compliance in your previous positions, as this will demonstrate your attention to detail and commitment to maintaining client trust.
