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For Companies At a Glance
- Tasks: Manage payroll operations and ensure compliance for our clients while leading a dynamic team.
- Company: Join a global tech company with over 25 years in HRM outsourcing.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact by ensuring accurate payroll services for clients worldwide.
- Qualifications: 5+ years in payroll management with strong leadership and analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Immediately available, full-time role based in UK Location: Homebased with occasional travel.
Reports To: Head of EMS
About the business
Employee Managed Services (EMS) is a subsidiary of Groupelephant.com - a global technology company. EMS has operated for over 25 years in HRM outsourcing, whilst our parent company, EPI-USE, has a 30+ year history of implementing more than 1,000 HRM-based solutions around the world. Together we support over 1,000,000 employees globally.
The Role
Due to growth, an exciting opportunity has arisen for a highly skilled and experienced Payroll Manager to join the Employee Managed Service (EMS) team at EPI-USE. As a Payroll Manager in the EMS Business Process Outsourcing (BPO) Payroll team, you will be responsible for overseeing and managing the payroll operations of our organisation’s clients. Your role encompasses payroll processing, business continuity planning, and staff management. You will be responsible for ensuring the accurate and compliant delivery of payroll services to clients while managing a team of payroll professionals. Your expertise in UK payroll regulations, attention to detail, and strong analytical skills will be essential to ensure accurate and compliant payroll processing. Knowledge of other European payrolls is desirable. You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation, carry out any reasonable duties as requested by line management and act as the key contact for your payroll clients, ensuring continuous improvement in the process.
If you are a detail-oriented professional with a solid understanding of payroll processes and regulations, we would love to hear from you.
Key Responsibilities
- Payroll Management: Oversee the end-to-end payroll process for clients, ensuring accuracy, timeliness, and compliance with UK payroll regulations. Address and resolve complex payroll-related enquiries, discrepancies, or errors efficiently. Escalation point for BAU processing issues. Managing the transition of new clients to BPO, which includes conducting knowledge transfer, user acceptance testing (UAT), comparison or parallel runs, and successfully transitioning to the Go Live phase. Develop and improve EMS training materials and lead end user training. Partner with BAU Team Leader to define client’s payroll calendar, task lists and transition cut over checklists.
- Business Continuity Planning (BCP): Develop and maintain BCP for BPO and/or technology-only clients, as requested, ensuring continuity of service in case of disruptions, disasters, or emergencies. Regularly test and update BCP protocols to mitigate risks and maintain service quality.
- Client Relationship Management: Act as the primary point of contact for clients, addressing payroll-related enquiries and providing legislative payroll advice. Manage client expectations to ensure confidence, continuity of service, and timely resolution of issues. Build and maintain strong working relationships with clients. Partner closely with the Application Management Service (AMS) team to assist clients with payroll related queries, system upgrades and regression testing. Provide client-side payroll support during transitions. Support clients through payroll system upgrades and change initiatives, ensuring minimal disruption to payroll. Assist clients during testing cycles to validate payroll accuracy following system changes or upgrades.
- Staff Management: Lead and supervise a team of payroll professionals, providing guidance, coaching, and performance management. Coordinate workload distribution, set objectives, and monitor team productivity.
- Compliance and Reporting: Stay informed about UK payroll legislation, tax regulations, and statutory requirements. Ensure clients' payroll practices align with legal standards and oversee the preparation of accurate payroll reports. Assisting the Payroll Quality Risk Compliance Manager with information needed for ISO certification.
- Process Improvement: Identify opportunities for process improvement within the BPO payroll operation, enhancing efficiency and service quality. Collaborate with Lead payroll manager and payroll specialists to streamline processes.
Qualifications & Experience
- Hold a Payroll related qualification e.g., CIPP and/or proven experience in payroll management (at least 5 years), including managing employees (BPO experience would be desirable).
- Experience processing payroll using SAP Payroll and/or SuccessFactors (ECP).
- In-depth knowledge of UK payroll legislation, tax regulations, and Pension auto enrolment legislation (EMEA payroll desirable).
- Experience in developing and implementing Business Continuity Plans (BCP) for payroll operations.
- Strong leadership, organisational, and communication skills, and the ability to work independently or as part of a team.
- Ability to manage and motivate a team of payroll professionals effectively.
- Excellent problem-solving and decision-making abilities.
- Proven ability to meet deadlines and manage multiple demands with a clear sense of prioritisation.
- Proficiency in payroll software and advanced Microsoft Excel skills.
Payroll Manager (SAP SuccessFactors) employer: EPI-USE
Contact Detail:
EPI-USE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager (SAP SuccessFactors)
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and HR industry. Attend webinars or local meetups to meet potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their payroll processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your achievements and how you’ve tackled payroll challenges in the past. Confidence is key, so let your expertise shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at EMS.
We think you need these skills to ace Payroll Manager (SAP SuccessFactors)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your experience with payroll processing, UK regulations, and any relevant qualifications like CIPP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at EMS. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to highlight your leadership experience. Talk about how you've successfully led teams in the past and how you can bring that expertise to our Payroll team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EPI-USE
✨Know Your Payroll Stuff
Make sure you brush up on UK payroll regulations and any relevant legislation. Be ready to discuss your experience with SAP SuccessFactors and how you've handled complex payroll issues in the past. This will show that you're not just familiar with the basics, but that you truly understand the intricacies of payroll management.
✨Showcase Your Leadership Skills
As a Payroll Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved processes. Highlighting your coaching and performance management skills will set you apart from other candidates.
✨Prepare for Client Scenarios
Since client relationship management is key in this role, think of scenarios where you've had to manage client expectations or resolve payroll-related enquiries. Be ready to explain how you built strong relationships and ensured client satisfaction, as this will show your ability to handle the client-facing aspects of the job.
✨Emphasise Continuous Improvement
The role involves identifying opportunities for process improvement, so come prepared with ideas. Think about past experiences where you've streamlined payroll processes or implemented new systems. Discussing your proactive approach to enhancing efficiency will demonstrate your commitment to continuous improvement in the payroll operation.