At a Glance
- Tasks: Manage client relationships and oversee service delivery for payroll services.
- Company: Join EPI-USE, a leader in outsourced payroll services with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and 50% contribution to private medical insurance.
- Other info: Hybrid role with opportunities for career progression and regular training.
- Why this job: Be part of a growing team and enhance your skills in payroll and SAP technology.
- Qualifications: 2+ years in service delivery, strong communication, and client management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.
As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.
The ideal candidate will have excellent communication skills and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.
You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.
This is a hybrid role with:
- Career progression
- Supportive team
- Increasing payroll and SAP knowledge through a varied role
- Competitive salary
- Holidays: 25 working days per year
- The company offers to contribute 50% towards optional private medical insurance cover
- Regular training
Requirements:
Essential:
- Strong oral and written communication skills
- At least 2 years of technology service delivery experience
- Client relationship management, and ability to proactively offer solutions
- Ability to work to agreed deadlines and adapt to change
- Accuracy and attention to detail
- Capable of building relationships
- Ability to grow the business
- Knowledge of – GDPR and data protection laws
Desirable:
- Working knowledge of Microsoft Excel and Word
- Payroll knowledge
- SAP knowledge
- Relevant experience of working in a busy multi-client environment
- Looking to progress a diverse career
- Knowledge of ITIL frameworks
Service Delivery Manager in Gloucester employer: EPI-USE
EPI-USE is an exceptional employer that prioritises employee growth and development, offering a supportive team environment where you can enhance your payroll and SAP expertise. With a competitive salary, generous holiday allowance, and contributions towards private medical insurance, we ensure our employees feel valued and well-supported in their roles. Join us in a hybrid work setting that fosters career progression and meaningful client relationships, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and client management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery, especially any data interpretation or client relationship successes. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in technology service delivery and client relationship management, as these are key for us at EPI-USE.
Show Off Your Communication Skills:Since excellent communication is a must-have, use your application to demonstrate how you've effectively liaised with clients in the past. We want to see examples of your attentiveness and helpfulness!
Data Presentation is Key:Don’t forget to showcase your ability to interpret and present data. Mention any experience you have with Key Performance Indicators or Service Level Agreements, as this will resonate with us during the review process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at EPI-USE
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP payroll and SuccessFactors technology. Familiarise yourself with the key performance indicators and service level agreements that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Service Delivery Manager, communication is key. Prepare examples of how you've effectively liaised with clients in the past. Think about times when you’ve conducted service reviews or resolved escalations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've proactively offered solutions in previous roles. Think of specific instances where you identified a problem and took the initiative to resolve it. This will highlight your ability to manage client relationships and adapt to changing situations.
✨Understand GDPR and Data Protection
Since confidentiality and data protection are crucial in this role, make sure you’re well-versed in GDPR legislation. Be prepared to discuss how you’ve handled sensitive information in the past and how you ensure compliance in your work. This will show that you take these responsibilities seriously.
