At a Glance
- Tasks: Manage client relationships and oversee service delivery for payroll services.
- Company: Join EPI-USE, a leader in outsourced payroll services with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and 50% contribution to private medical insurance.
- Other info: Hybrid role with opportunities for career progression and regular training.
- Why this job: Be part of a growing team and enhance your skills in payroll and SAP technology.
- Qualifications: 2+ years in service delivery, strong communication, and client management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.
As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.
The ideal candidate will have excellent communication skills and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.
You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.
This is a hybrid role with:
- Career progression
- Supportive team
- Increasing payroll and SAP knowledge through a varied role
- Competitive salary
- Holidays: 25 working days per year
- The company offers to contribute 50% towards optional private medical insurance cover
- Regular training
Requirements:
Essential:
- Strong oral and written communication skills
- At least 2 years of technology service delivery experience
- Client relationship management, and ability to proactively offer solutions
- Ability to work to agreed deadlines and adapt to change
- Accuracy and attention to detail
- Capable of building relationships
- Ability to grow the business
- Knowledge of – GDPR and data protection laws
Desirable:
- Working knowledge of Microsoft Excel and Word
- Payroll knowledge
- SAP knowledge
- Relevant experience of working in a busy multi-client environment
- Looking to progress a diverse career
- Knowledge of ITIL frameworks
Service Delivery Manager in Birmingham employer: EPI-USE
EPI-USE is an exceptional employer that prioritises employee growth and development, offering a supportive team environment and opportunities for career progression within the dynamic field of payroll services. With a competitive salary, generous holiday allowance, and contributions towards private medical insurance, employees can enjoy a healthy work-life balance while enhancing their SAP and payroll expertise in a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research EPI-USE and understand their services. Be ready to discuss how your experience aligns with their needs, especially around client relationship management and service delivery.
✨Tip Number 3
Show off your data skills! Since the role involves interpreting KPIs and SLAs, be prepared to talk about your experience with data analysis. Bring examples of how you've used data to improve service delivery in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in technology service delivery and client relationship management. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written communication skills. Be clear, concise, and engaging – we love a good story that showcases your attentiveness and helpfulness towards clients.
Highlight Relevant Experience:Don’t forget to mention any experience you have with SAP payroll or SuccessFactors technology. If you've worked in a multi-client environment before, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EPI-USE
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP payroll and SuccessFactors technology. Familiarise yourself with the key performance indicators and service level agreements that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Off Your Communication Skills
As a Service Delivery Manager, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully managed client relationships or resolved service-related issues in the past. This will demonstrate your attentiveness and helpfulness towards clients.
✨Prepare for Service Review Scenarios
Think about potential scenarios you might face during service review meetings. Prepare to discuss how you would monitor SLA performance and handle escalations. Being ready with specific examples will showcase your problem-solving skills and ability to think on your feet.
✨Understand GDPR and Data Protection
Since confidentiality and data protection are crucial in this role, make sure you have a solid understanding of GDPR legislation. Be prepared to discuss how you would ensure compliance in your day-to-day activities. This will highlight your attention to detail and commitment to maintaining client trust.
