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- Tasks: Provide top-notch IT support and manage tech for executives and teams.
- Company: Global tech leader with a focus on innovation and excellence.
- Benefits: Attractive salary, health perks, flexible work options, and growth opportunities.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: 8-10 years of IT support experience and strong technical skills.
- Other info: Exciting environment with opportunities to work globally and advance your career.
The predicted salary is between 48000 - 72000 £ per year.
Job Location: Amsterdam/Hai Phong/Tokyo/Guangzhou/Shanghai/London
Experience: 8-10 Years
Job Roles Responsibilities:
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
- Deliver VIP-level support for executive users and handle real-time escalations.
- Maintain and support AV/conference room technologies, resolving urgent issues promptly.
- Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
- Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
- Use ServiceNow for incident management, SLA tracking, and documentation.
- Support patch cycles, software deployments, and endpoint compliance with security/update standards.
Job Skills Requirements:
- 8-10 years of hands-on experience in onsite IT support or end-user computing.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
- Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
- Familiarity with IT asset management, ITIL practices, and frameworks.
- Excellent interpersonal, communication, and documentation skills with cultural awareness.
- Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
- Prior experience providing VIP/executive support is a strong plus.
Senior Onsite IT Support Engineer employer: Epergne Solutions
Contact Detail:
Epergne Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. You never know who might be looking for a Senior Onsite IT Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out.
We think you need these skills to ace Senior Onsite IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with IT support, especially with VIP users, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Onsite IT Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Technical Skills: Don’t forget to mention your expertise with the required platforms and tools like ServiceNow and MDM solutions. We want to see that you’re up to speed with the latest tech!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of your application and ensures it reaches the right people!
How to prepare for a job interview at Epergne Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, iOS, and Android platforms. Be ready to discuss your hands-on experience with IMAC support and how you've tackled real-time escalations in the past. This will show that you're not just familiar with the tech but can also handle the pressure.
✨Showcase Your VIP Support Experience
If you've provided support for executive users before, be prepared to share specific examples. Talk about how you managed urgent issues and what strategies you used to ensure a smooth experience for high-profile clients. This will highlight your ability to deliver top-notch service under pressure.
✨Familiarise Yourself with ServiceNow
Since this role involves using ServiceNow for incident management, it’s crucial to know how it works. Brush up on your skills with SLA tracking and documentation. If you can demonstrate your proficiency during the interview, it’ll give you a significant edge.
✨Communicate Clearly and Confidently
Strong interpersonal and communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical users. Show that you can adapt your communication style to suit different audiences, which is essential for effective IT support.
