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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a leading IT services company with a global presence.
- Benefits: Enjoy competitive pay, flexible working options, and career growth.
- Why this job: Be the go-to tech guru and make a difference in user experience.
- Qualifications: 8-10 years of IT support experience and strong tech skills required.
- Other info: Dynamic work environment with opportunities to work in major cities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Role: Senior Onsite IT Support Engineer
Experience: 8-10 Years
Job Location: Amsterdam / Hai Phong / Tokyo / Guangzhou / Shanghai / London
Experience: 8-10 Years
Job Roles & Responsibilities
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
- Deliver VIP-level support for executive users and handle real-time escalations.
- Maintain and support AV/conference room technologies, resolving urgent issues promptly.
- Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
- Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
- Use ServiceNow for incident management, SLA tracking, and documentation.
- Support patch cycles, software deployments, and endpoint compliance with security/update standards.
Job Skills & Requirements
- 8-10 years of hands-on experience in onsite IT support or end-user computing.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
- Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
- Familiarity with IT asset management, ITIL practices, and frameworks.
- Excellent interpersonal, communication, and documentation skills with cultural awareness.
- Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
- Prior experience providing VIP/executive support is a strong plus.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Note: This description excludes referral prompts and unrelated postings to focus on the role\’s responsibilities and requirements.
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Senior Onsite IT Support Engineer employer: Epergne Solutions
Contact Detail:
Epergne Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to connect with potential employers and show off your passion for IT support.
✨Tip Number 2
Showcase your skills in action! Consider creating a portfolio or a personal project that highlights your expertise in troubleshooting and support. This can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply, engage! When you find a job on our website, reach out to someone in the company on LinkedIn. A friendly message can make a huge difference and get your application noticed.
✨Tip Number 4
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle VIP-level support or urgent escalations. Being ready to discuss real-life examples will impress your interviewers!
We think you need these skills to ace Senior Onsite IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 8-10 years of experience in onsite IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows, macOS, and all those other platforms!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Onsite IT Support Engineer role. Share specific examples of how you've delivered VIP-level support or tackled urgent issues in the past.
Show Off Your Certifications: If you've got certifications like CompTIA A+ or ITIL Foundation, make sure they’re front and centre in your application. We love seeing that you’ve invested in your professional development, especially when it aligns with our needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Epergne Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, iOS, and Android platforms. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially with VIP users. This will show that you’re not just familiar with the tech, but that you can handle real-time escalations like a pro.
✨Showcase Your Soft Skills
Since this role involves a lot of interaction with executive users, it’s crucial to demonstrate your excellent interpersonal and communication skills. Prepare examples of how you've effectively communicated technical issues to non-technical users or resolved conflicts in high-pressure situations.
✨Familiarise Yourself with ServiceNow
As you'll be using ServiceNow for incident management, make sure you understand its functionalities. If you have experience with it, be prepared to share specific instances where you used it to track SLAs or document incidents. If not, do a bit of research to get a grasp of its basic features.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think about common issues you’ve faced in IT support and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
