Job Role: - Onsite IT Support Lead Manager
Job Location: - United Kingdom
Experience: -10+ Years
Job Roles & Responsibilities: -
- Lead and manage onsite IT support operations across regional offices.
- Oversee ticket resolution, ensuring SLA compliance and handling escalations.
- Deliver VIP white-glove support for executives and manage AV/VC services for events.
- Align with global IT teams to ensure standardized processes and compliance.
- Oversee device provisioning, configuration, inventory control, and asset management.
- Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
- Guide creation and maintenance of SOPs, documentation, and audit readiness.
- Provide hands-on technical leadership, mentoring, and act as primary escalation point.
Job Skills & Requirements: -
- 10+ years of IT support experience, including 3+ years in leadership/management.
- Experience managing IT support in multinational and cross-functional environments.
- Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
- Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
- Excellent communication and stakeholder management skills.
- VIP support experience and ITIL Foundation certification preferred.
- Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.
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Onsite It Support Lead Manager employer: Epergne Solutions
As a leading IT solution provider, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our London office offers employees exceptional growth opportunities through continuous training and development, alongside competitive benefits that promote work-life balance. Join us to be part of a supportive team where your contributions are recognised and rewarded, making a meaningful impact in the tech industry.
