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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Dynamic tech company in London with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a difference in tech support for executives.
- Qualifications: 3-8 years of IT support experience and strong communication skills.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
The predicted salary is between 36000 - 60000 £ per year.
Job Location – London, UK
Experience – 3-8 Years
Job Roles & Responsibilities
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
- Deliver VIP-level support for executive users and handle real-time escalations.
- Maintain and support AV / conference room technologies, resolving urgent issues promptly.
- Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
- Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
- Use ServiceNow for incident management, SLA tracking, and documentation.
- Support patch cycles, software deployments, and endpoint compliance with security / update standards.
Job Skills & Requirements
- 3-8 years of hands‑on experience in onsite IT support or end‑user computing.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
- Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
- Familiarity with IT asset management, ITIL practices, and frameworks.
- Excellent interpersonal, communication, and documentation skills with cultural awareness.
- Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
- Prior experience providing VIP / executive support is a strong plus.
Onsite IT Support Engineer employer: Epergne Solutions
Contact Detail:
Epergne Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle VIP-level support or urgent AV issues. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Onsite IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with IT support, especially with Windows, macOS, and mobile devices. We want to see how you can bring your unique expertise to our team!
Showcase Your Communication Skills: Since this role involves VIP-level support, it's crucial to demonstrate your excellent interpersonal and communication skills. Use clear and concise language in your application to show us that you can handle real-time escalations with ease.
Highlight Relevant Certifications: If you've got certifications like CompTIA A+ or ITIL Foundation, make sure to mention them! These qualifications can set you apart from other candidates and show us that you're serious about your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Epergne Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, iOS, and Android platforms. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your VIP Support Experience
If you've provided support for executive users before, highlight that experience! Share specific instances where you handled urgent issues or escalations. This will demonstrate your ability to manage high-pressure situations effectively.
✨Familiarise Yourself with ServiceNow
Since this role involves using ServiceNow for incident management, make sure you're comfortable discussing how you've used it in the past. If you have experience with SLA tracking and documentation, be prepared to share how you ensured compliance and efficiency.
✨Communicate Clearly and Confidently
Strong interpersonal and communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with users who may not be as tech-savvy. Confidence in your communication will help you stand out!
