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For Companies At a Glance
- Tasks: Lead onsite IT support operations and deliver VIP support for executives.
- Company: Join a dynamic team in a multinational environment.
- Benefits: Competitive salary, professional development, and leadership opportunities.
- Why this job: Make a real impact by managing innovative IT support services.
- Qualifications: 10+ years of IT support experience with strong leadership skills.
- Other info: Exciting role with opportunities for growth and mentorship.
The predicted salary is between 54000 - 84000 £ per year.
Job Location: United Kingdom
Experience: 10+ Years
Job Roles & Responsibilities:
- Lead and manage onsite IT support operations across regional offices.
- Oversee ticket resolution, ensuring SLA compliance and handling escalations.
- Deliver VIP white-glove support for executives and manage AV/VC services for events.
- Align with global IT teams to ensure standardized processes and compliance.
- Oversee device provisioning, configuration, inventory control, and asset management.
- Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
- Guide creation and maintenance of SOPs, documentation, and audit readiness.
- Provide hands-on technical leadership, mentoring, and act as primary escalation point.
Job Skills & Requirements:
- 10+ years of IT support experience, including 3+ years in leadership/management.
- Experience managing IT support in multinational and cross-functional environments.
- Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
- Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
- Excellent communication and stakeholder management skills.
- VIP support experience and ITIL Foundation certification preferred.
- Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.
Onsite IT Support Lead Manager in London employer: Epergne Solutions
Contact Detail:
Epergne Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Lead Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss specific examples of how you've led IT support operations and handled escalations. We want to see your hands-on experience shine through.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they align with your leadership style can give you an edge during interviews. It shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Onsite IT Support Lead Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite IT Support Lead Manager role. Highlight your 10+ years of IT support experience and any leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Skills: Don’t forget to showcase your proficiency with tools like ServiceNow and Microsoft Entra. Mention any relevant certifications you have, as they can really make your application stand out to us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience managing IT support operations and delivering VIP support.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Epergne Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools mentioned in the job description like ServiceNow and Microsoft Entra. Be ready to discuss your hands-on experience with AV/VC systems and enterprise networks, as this will show your depth of understanding.
✨Showcase Your Leadership Skills
Since this role involves managing a team, prepare examples that highlight your leadership style. Think about times when you've successfully led IT support operations or handled escalations. This will demonstrate your capability to lead and mentor others effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as how you'd handle a VIP support request or manage ticket resolution under pressure. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Align with Company Culture
Research the company’s values and culture. Be ready to discuss how your experience aligns with their mission and how you can contribute to their goals. This shows that you're not just a fit for the role, but also for the team and the organisation as a whole.
