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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users in London.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Be the go-to tech hero for VIPs and make a real difference.
- Qualifications: 3-8 years of IT support experience and strong tech skills required.
- Other info: Exciting opportunities for professional development and skill enhancement.
The predicted salary is between 36000 - 60000 £ per year.
Job Location: London, UK
Experience: 3-8 Years
Job Roles & Responsibilities:
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
- Deliver VIP-level support for executive users and handle real-time escalations.
- Maintain and support AV/conference room technologies, resolving urgent issues promptly.
- Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
- Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
- Use ServiceNow for incident management, SLA tracking, and documentation.
- Support patch cycles, software deployments, and endpoint compliance with security/update standards.
Job Skills & Requirements:
- 3-8 years of hands-on experience in onsite IT support or end-user computing.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
- Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
- Familiarity with IT asset management, ITIL practices, and frameworks.
- Excellent interpersonal, communication, and documentation skills with cultural awareness.
- Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
- Prior experience providing VIP/executive support is a strong plus.
Onsite IT Support Engineer in London employer: Epergne Solutions
Contact Detail:
Epergne Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to stand out and demonstrate your hands-on experience in onsite IT support.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle VIP-level support or urgent AV issues. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Onsite IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite IT Support Engineer role. Highlight your experience with IMAC support, troubleshooting, and any VIP-level support you've provided. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical expertise! Mention your hands-on experience with Windows, macOS, iOS, and Android platforms, as well as your familiarity with ServiceNow and other tools. This is your chance to shine!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of your past experiences, especially those that relate to AV systems and networking fundamentals. We love a good story!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Epergne Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, iOS, and Android platforms. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your VIP Support Experience
If you've provided support for executive users before, be prepared to share specific examples. Highlight how you managed urgent escalations and delivered top-notch service. This will demonstrate your ability to handle high-pressure situations and cater to important clients.
✨Familiarise Yourself with ServiceNow
Since this role involves using ServiceNow for incident management, it’s crucial to know how it works. If you have experience with it, talk about how you've used it in past roles. If not, do a bit of research to understand its functionalities and be ready to discuss how you would use it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IMAC support or AV technology issues. Think through how you would approach these scenarios, focusing on your problem-solving skills and technical knowledge. This will help you stand out as a candidate who can think on their feet.
