Project Consultant in London

Epassi's purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions in Europe, established in Finland in 2007. In 2008, we launched the first mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets. Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

Your Mission

Your mission is to own the full life cycle of Client Renewal and Implementation Projects - from initiation through to a successful launch. You will coordinate confidently with internal teams and external stakeholders, ensuring every project is delivered on time, within scope and to a high standard. You will be the trusted face of our delivery function, bringing structure, clarity and drive to every engagement.

Your Responsibilities

• Project managing client renewals from Initiation to Launch
• Working independently and as part of a team to deliver projects to a high standard
• Supporting the activities of other team members and contributing to the wider Delivery Teams (Support and Project Office)
• Contributing to continuous improvement of delivery processes and the overall client experience
• Maintaining awareness of and complying with all legal requirements and company policies, including information security and data protection
• Responsibly handling, classifying and managing all internal and external information
• Supporting development acceptance testing

You'll Be Successful in This Role If You

• Can independently lead on a Client Renewal within 6–9 months
• Can independently lead on a Client Implementation within 12–15 months
• Successfully project manage Client Renewals and Implementations from Initiation to Launch
• Coordinate Configuration and Testing effectively with internal and external stakeholders

What You'll Be Doing (Daily)

• Exploring and documenting detailed client requirements
• Configuring the application to meet varying client needs
• Maintaining project timelines, status updates and key milestones to ensure successful delivery
• Coordinating internal teams (Data, Technical Configuration, Communications) to deliver project tasks
• Tracking and managing risks, issues and dependencies, escalating when required
• Attending client meetings, taking notes and following up on agreed actions
• Communicating project progress, timelines and next steps clearly and professionally
• Reviewing and validating benefit data to ensure accuracy

What You Should Bring

• Excellent verbal and written communication skills, with confidence speaking directly with clients
• A self-starting attitude - able to work under your own initiative and achieve your objectives
• High levels of drive, energy, enthusiasm and integrity
• A logical and analytical mindset with the ability to explore and capture requirements
• A good understanding of mathematical principles
• An interest in problem solving and resolution
• Commercial awareness and the ability to manage client and requirement scope

Your Language Profile

• English – professional working proficiency (essential)

Your Track Record

• Comfortable managing deadlines in a fast-paced environment
• Proven capability to prioritise, manage and track multiple activities and tasks simultaneously
• Exposure to controlled software deployment or project management frameworks
• Advanced proficiency in Microsoft Office applications
• A project management qualification is desirable
• Experience in the Benefits industry is a plus, but not essential

Why You Should Join Us

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving
• Work with a clear purpose - boosting everyday wellbeing - and create a meaningful, positive impact on both individuals and society
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges
• Come as you are - we'll bring out the best in you and support your personal and professional growth
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority
• Contribute to solidifying our position as the number one player in Europe's employee benefit market and help shape the next wave of success