At a Glance
- Tasks: Be the go-to person for user support and resolve issues with a smile.
- Company: Join Epassi, a company dedicated to employee wellbeing.
- Benefits: Enjoy a supportive work culture and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in users' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Epassi is searching for a Junior Support Analyst to join the Zest Team in Haywards Heath, UK. In this role, you'll be the first point of contact for users, providing top-notch support and ensuring user satisfaction.
Your responsibilities include:
- Managing Zendesk tickets
- Resolving issues
- Collaborating with internal teams
The ideal candidate possesses strong communication skills, a technical mindset, and a customer-centric attitude. Join us to contribute to employee wellbeing in a fast-paced environment.
Junior Support Analyst — Grow with Purpose & Help Users in London employer: Epassi
Epassi is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture in Haywards Heath. As a Junior Support Analyst, you will benefit from ongoing professional development opportunities while being part of a dynamic team dedicated to providing outstanding user support. With a focus on growth and a commitment to making a positive impact, Epassi offers a rewarding environment for those looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst — Grow with Purpose & Help Users in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Epassi value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Epassi a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Epassi!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Epassi.
We think you need these skills to ace Junior Support Analyst — Grow with Purpose & Help Users in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Epassi!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Epassi
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
