Creative Consultant (f/m/d)

Join one of Europe’s fastest-growing wellbeing tech companies. Are you a creative professional 3–4 years into your career, ready to take full ownership of client projects as the dedicated creative in a close-knit delivery team? Do you want to see the real-world impact of your work on people's everyday wellbeing? At Epassi, you’ll join a fast-paced, friendly, and ambitious environment where your work genuinely matters. You’ll be trusted with responsibility, supported by experienced teammates, and encouraged to learn quickly as we continue to grow across Europe.

Epassi’s purpose is to boost everyday wellbeing. We’re a leading provider of employee benefit solutions, helping people get more value from daily life through simple, digital experiences. Founded in Finland in 2007, we were the first company in Europe to launch a mobile-payable employee benefit solution, and we’ve been growing ever since, expanding our products and entering new markets. In the UK, we work closely with employers and HR teams to support employee wellbeing through flexible, easy-to-use benefit solutions that drive engagement, retention, and long-term impact.

Your mission at Epassi: Epassi’s Zest platform helps organisations build employee portals that people actually want to use. As Creative Consultant, you own the visual and experiential design of those portals — from the first discovery workshop with a client through to every image, animation and video that brings the experience to life. You will work hand-in-hand with Project Consultants, leading the creative phase across a concurrent portfolio of client projects and building a reusable asset library that makes the whole delivery team faster.

What you will own:

• Lead the full creative lifecycle for client portal projects — from design discovery through to final asset delivery — across multiple concurrent engagements.
• Translate client brand identity and stakeholder input into compelling, on-platform portal experiences.
• Build and curate a growing internal library of reusable templates, design components and assets that raises efficiency across the delivery team.
• Contribute to the continuous improvement of the creative delivery process and overall client experience.
• Ensure all creative work complies with information security, data protection and intellectual property requirements.

What you will do day-to-day:

• Facilitate remote design workshops with client stakeholders to capture brand guidelines, creative preferences and portal objectives.
• Produce detailed wireframes and visual concepts mapping portal structure, widget layout, imagery zones and interactive elements within the Zest platform.
• Design and produce on-brand digital assets: hero images, background graphics, banners, icons and other portal imagery.
• Script, source, edit and optimise video and motion content for use in portal video and movie background widgets.
• Work with stock libraries, AI-assisted generation tools and third-party resources to source and adapt visual content within licensing constraints.
• Hand off completed assets and design specifications to the Project Consultant for portal configuration, with clear guidance on placement and intent.
• Attend project meetings to present design concepts and incorporate client and stakeholder feedback.
• Conduct design reviews prior to portal launch to verify visual quality and brand accuracy.
• Deliver client training sessions covering image updates, video uploads and widget customisation.
• Document creative decisions, brand guidelines and asset inventories per client for use at renewal.

What you bring to be successful with us:

• Proven ability to independently facilitate creative workshops or discovery sessions with stakeholders to elicit requirements and set visual direction.
• Strong experience producing wireframes, design mockups and asset specification.
• Proficiency in digital imagery and graphics creation using Adobe Creative Suite (Photoshop, Illustrator) or comparable tools.
• Experience producing or editing video content for digital platforms using Adobe Premiere Pro, After Effects or equivalent.
• Comfortable working with AI-assisted creative tools and stock image/video libraries to source and adapt content efficiently.
• Solid understanding of brand consistency, typography, layout and colour theory as applied to digital interfaces.
• A degree or equivalent qualification in Graphic Design, Digital Media, UX/UI Design or a related discipline is preferred — but equivalent demonstrated experience is equally welcome.

Your Track Record:

• Contributed to or led the design phase of client or stakeholder projects from brief to delivery, on time, in close collaboration with project and client stakeholders.
• Facilitated or co-facilitated client design workshops and produced wireframe sets, and delivered creative work across a portfolio of projects in a fast-paced environment.
• Built or contributed to a shared asset or template library that improved team efficiency.

Your Language Profile:

• English: Fluent — client-facing written and verbal communication is a core part of the role.

Your Competency Profile:

• Creative Ownership: You take full pride in the quality of your output and hold yourself to a high visual standard across every deliverable.
• Client Clarity: You can present creative concepts confidently and clearly in virtual settings, and translate subjective client feedback into concrete design decisions.
• Collaborative Drive: You work closely with Project Consultants, clients and internal stakeholders to turn a shared vision into a finished, on-brand portal.
• Self-Direction: You take ownership of your creative work, proactively communicate progress to your Project Consultant partner, and make confident decisions within a collaborative delivery structure.
• Resourcefulness: You produce high-quality creative work efficiently within platform and tooling constraints, making the most of what is available.
• Platform Curiosity: You have a genuine interest in employee experience and digital engagement, and understand the role great design plays in driving platform adoption.

Why you should work with us:

• Fast-growing international company with a meaningful mission – As part of the Epassi Group, we operate in over 10 countries and are shaping the future of wellbeing with more than 1,000 employees across Europe.
• Comprehensive & flexible benefits package – We believe benefits should support real life - your life. Our wide-ranging and flexible offering is designed to help you look after your health, finances, and lifestyle in a way that works for you.
• Enjoy fully funded healthcare services and dental insurance, life assurance, discounted health screenings, carbon-offsetting and forest-planting initiatives, plus access to our employee incentive scheme and health & wellbeing fund.
• You can personalise your package even further with options like the Cycle to Work scheme, tech scheme (interest-free loan), EV salary-sacrifice car scheme, holiday discounts via UTC, and the ability to buy or sell holiday.
• And to top it off, you also get your birthday as an additional day off.
• Personal development – Grow your career with a personalised development plan, annual training budget, and full access to Coursera to support continuous learning.
• Work community – Our offices in Haywards Heath and Leatherhead offer a friendly and welcoming environment, with stocked drinks, fresh fruit and snacks and regular company-sponsored team events to keep us connected.
• Time off – 25 days per year based on a 5-day workweek, with the flexibility to adjust your allowance through our buy/sell holiday scheme.
• Mental wellbeing – Access a full range of wellbeing support, including Auntie’s professional mental health coaching and our Employee Assistance Programme (EAP), providing confidential guidance and support whenever you need it.