At a Glance
- Tasks: Provide top-notch support to Epassi users via live chat, phone, and Zendesk.
- Company: Join ePassi Payments, a leading fintech company with a hybrid work culture.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with plenty of room for career advancement.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 35000 £ per year.
ePassi Payments Oy is seeking a Customer Service Executive to join their hybrid team in the UK. In this role, you will deliver exceptional support to Epassi users through live chat, phone, and Zendesk, acting as the first point of contact and managing enquiries effectively.
The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to thrive in a dynamic environment. Experience in customer-facing roles is advantageous.
Fintech Customer Support Specialist (UK, Hybrid) employer: ePassi Payments Oy
ePassi Payments Oy is an excellent employer that values its employees by fostering a dynamic and supportive work culture. With a hybrid working model, team members enjoy flexibility while receiving comprehensive training and growth opportunities in the fintech sector. The company prioritises employee well-being and offers a collaborative environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Fintech Customer Support Specialist (UK, Hybrid)
✨Tip Number 1
Get to know the company inside out! Research ePassi Payments Oy and understand their values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional support, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries during the interview process.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows that you're proactive and serious about landing the job!
We think you need these skills to ace Fintech Customer Support Specialist (UK, Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about delivering exceptional support, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively manage enquiries.
Emphasise Your Customer-Centric Mindset:We want to see that you truly care about the customer experience. In your application, share examples of how you've gone above and beyond for customers in previous roles. This will show us you're the right fit for our team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at ePassi Payments. Mention the skills and experiences that align with the job description to catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at ePassi Payments Oy
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a fintech context. Be ready to discuss how you would handle common customer queries and complaints, as well as your approach to providing exceptional support.
✨Familiarise Yourself with ePassi
Do some research on ePassi Payments Oy and their services. Understanding their products and user base will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Practice Your Communication Skills
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios where you respond to customer inquiries to build your confidence.
✨Prepare for Dynamic Situations
Think about examples from your past experiences where you thrived in a fast-paced environment. Be ready to share these stories during the interview to demonstrate your adaptability and problem-solving skills.
