At a Glance
- Tasks: Oversee installations, troubleshoot issues, and provide training on EPAS products.
- Company: Join EPAS Ltd, a leader in sustainable drainage and waste management solutions.
- Benefits: Enjoy private health insurance, 30 days holiday, and career progression opportunities.
- Other info: Dynamic work environment with opportunities for skills development.
- Why this job: Make a real impact in a growing industry focused on sustainability and innovation.
- Qualifications: Experience in technical support and knowledge of MEP systems required.
The predicted salary is between 30000 - 40000 £ per year.
Work Schedule: Monday to Friday (Full-time, in-person role).
About EPAS Ltd
Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield– The Grease Management Solution, FilterShield– Food & Solid Waste Removal, and FlexiPlumb– Flexible Plumbing Fittings. Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.
Key Responsibilities
- Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
- Conduct site visits to assess installation quality and provide technical recommendations.
- Troubleshoot installation or operational issues and provide on-site or remote support.
- Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
- Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
- Assess customer satisfaction with installations and provide feedback for service improvements.
Technical & Compliance Oversight
- Maintain detailed documentation of service visits, installation reviews, and customer feedback.
- Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
- Collaborate with the team to identify potential design or operational improvements.
- Support customers in optimising product placement and design for maximum efficiency.
Key Requirements
- Experience in technical support, field service, or installation within a related industry.
- Knowledge of mechanical, electrical, or plumbing (MEP) systems.
- Ability to troubleshoot and resolve installation or operational challenges.
- Strong customer service and communication skills.
- Ability to conduct training sessions and explain technical concepts to various audiences.
- A clean full UK driving licence (as travel to customer sites may be required).
- AutoCAD experience for reviewing and planning installation layouts or technical drawings.
- Familiarity with UK wastewater and drainage industry standards.
- Knowledge of ISO 9001 quality management systems.
Benefits Package
- Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days’ Paid Holiday per annum.
- Company pension contribution.
- Company vehicle (if required for travel).
- Free on-site parking.
- Opportunities for career progression and skills development.
- A supportive and dynamic work environment in a growing industry.
How to Apply
Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to hr@epas-ltd.com with the subject line: "Technical Support & Installation Specialist Application – [Your Name]"
Technical Support & Installation Specialist in Newry employer: Epas Ltd
EPAS Ltd is an exceptional employer, offering a supportive and dynamic work environment that prioritises employee growth and development in the sustainable drainage and waste management sector. With a comprehensive benefits package including private health insurance, generous holiday allowance, and opportunities for career progression, employees are empowered to thrive while contributing to innovative solutions that enhance environmental efficiency. Located in a growing industry, EPAS Ltd fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Installation Specialist in Newry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching EPAS Ltd and their products. Familiarise yourself with their sustainable solutions and think about how your skills can contribute to their mission. We want to see your passion for the role and the company!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We recommend focusing on your technical knowledge and customer service skills, as these are key for the Technical Support & Installation Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Technical Support & Installation Specialist in Newry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and installation. We want to see how your skills align with the key responsibilities mentioned in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support & Installation Specialist role. Be sure to mention your customer service skills and any experience with MEP systems, as these are crucial for us.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can troubleshoot effectively, so share specific instances where you’ve resolved issues or improved processes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Epas Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical, electrical, and plumbing systems. Familiarise yourself with EPAS Ltd's products like GreaseShield and FilterShield, as well as UK industry regulations. This will help you answer technical questions confidently.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully resolved installation or operational challenges in the past. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your hands-on experience and problem-solving abilities.
✨Practice Your Training Techniques
Since delivering training sessions is a key part of the role, be ready to explain a technical concept clearly and concisely. You might even want to prepare a mini-presentation on a relevant topic to showcase your communication skills and ability to engage different audiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer satisfaction or how they ensure compliance with health and safety regulations. This shows you're genuinely interested and have done your homework.
