At a Glance
- Tasks: Oversee installations, troubleshoot issues, and provide training on EPAS products.
- Company: Join EPAS Ltd, a leader in sustainable drainage and waste management solutions.
- Benefits: Enjoy private health insurance, 30 days holiday, and career progression opportunities.
- Other info: Dynamic work environment with a focus on innovation and compliance.
- Why this job: Make a real impact in sustainability while developing your technical skills.
- Qualifications: Experience in technical support and knowledge of MEP systems required.
The predicted salary is between 29700 - 36300 £ per year.
Technical Support & Installation Specialist
Work Schedule: Monday to Friday (Full-time, in-person role).
About EPAS Ltd
Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including Grease Shield– The Grease Management Solution, Filter Shield– Food & Solid Waste Removal, and Flexi Plumb– Flexible Plumbing Fittings.
Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives.
With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.
Key Responsibilities
- Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
- Conduct site visits to assess installation quality and provide technical recommendations.
- Troubleshoot installation or operational issues and provide on-site or remote support.
- Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
- Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
- Assess customer satisfaction with installations and provide feedback for service improvements.
- Technical & Compliance Oversight
- Maintain detailed documentation of service visits, installation reviews, and customer feedback.
- Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
- Collaborate with the team to identify potential design or operational improvements.
- Support customers in optimising product placement and design for maximum efficiency.
- Key Requirements
- Experience in technical support, field service, or installation within a related industry.
- Knowledge of mechanical, electrical, or plumbing (MEP) systems.
- Ability to troubleshoot and resolve installation or operational challenges.
- Strong customer service and communication skills.
- Ability to conduct training sessions and explain technical concepts to various audiences.
- A clean full UK driving licence (as travel to customer sites may be required).
- Auto CAD experience for reviewing and planning installation layouts or technical drawings.
- Familiarity with UK wastewater and drainage industry standards.
- Knowledge of ISO 9001 quality management systems.
Benefits Package
- Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days’ Paid Holiday per annum.
- Company pension contribution.
- Company vehicle (if required for travel).
- Free on-site parking.
- Opportunities for career progression and skills development.
- A supportive and dynamic work environment in a growing industry.
How to Apply
Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to hr@epas-ltd. com with the subject line: "Technical Support & Installation Specialist Application – [Your Name]"
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Technical Support & Installation Specialist in Newry employer: Epas Ltd
Epas Ltd is an excellent employer located in Newry, Northern Ireland, offering a dynamic work culture that values collaboration and innovation. With a comprehensive benefits package including private health insurance and a company pension contribution, employees are supported both personally and professionally. The company prioritises employee growth opportunities, making it an ideal place for those looking to advance their careers in procurement and supplier relations.
