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- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients, driving digital transformation.
- Company: EPAM Systems is a leading software development and IT consulting firm with a focus on innovation.
- Benefits: Enjoy perks like private medical insurance, free lunches, and extensive learning opportunities.
- Why this job: Be a key player in a fast-growing practice and make a real impact on client success.
- Qualifications: Experience with ServiceNow modules and JavaScript is essential; certifications are highly preferred.
- Other info: Full-time role based in London with opportunities for professional growth and collaboration.
The predicted salary is between 72000 - 100000 £ per year.
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EPAM is seeking a ServiceNow Consultant to play a pivotal role in the growth and development of our new ServiceNow practice in the UK. You will leverage your technical expertise and business acumen to design and implement cutting-edge ServiceNow solutions for enterprise-level clients, driving digital transformation and operational excellence.
You will contribute strategically to the expansion of EPAM\’s ServiceNow practice, enhancing its capabilities, scalability, and market presence.
Looking for an opportunity to establish yourself as a key contributor within a fast-growing practice? Then this could be the perfect opportunity for you.
Responsibilities
- Engage with clients to gather business requirements, analyze pain points and provide tailored ServiceNow solutions
- Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CMDB or CSM to meet client needs
- Develop and script advanced workflows, integrations and functionalities using JavaScript, Glide APIs, REST/SOAP APIs and other ServiceNow tools
- Perform system administration tasks, including user role management, environment upgrades and performance monitoring
- Design and implement integrations between ServiceNow and other enterprise systems to enable seamless data flow
- Conduct end-user training sessions and provide post-implementation support to ensure the successful adoption of the platform
- Collaborate with internal teams, project managers and stakeholders to ensure on-time delivery and alignment with objectives
- Drive continuous process improvements by staying updated on the latest ServiceNow releases and applying best practices
- Troubleshoot and resolve technical issues or defects, ensuring optimal system performance and minimal disruptions
- Document design specifications, workflows and solution architecture for ongoing maintenance and knowledge sharing
Requirements
- Proven experience in implementing and configuring ServiceNow modules such as ITSM, ITOM, CMDB, HRSD or other enterprise-grade solutions
- Proficiency in JavaScript, ServiceNow scripting tools, Glide APIs and integration techniques using REST/SOAP APIs
- Strong understanding of ITIL practices and experience in applying them to ServiceNow implementations
- Hands-on expertise in creating and customizing workflows, forms, reports, dashboards and UI policies within ServiceNow
- Prior experience in designing and deploying integrations between ServiceNow and third-party applications or systems
- ServiceNow Certified System Administrator (CSA) certification is mandatory
- Advanced certifications, such as ServiceNow Certified Implementation Specialist (CIS) for ITSM, HRSD, or CSM are highly preferred
- Knowledge of web development technologies such as AngularJS, HTML or Bootstrap is a plus
- Strong analytical, problem-solving and communication skills with a client-centric mindset
- Ability to manage multiple priorities in a fast-paced, collaborative environment
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- *All benefits and perks are subject to certain eligibility requirements
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development, Information Technology, and Engineering
-
Industries
Software Development and IT Services and IT Consulting
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Service Now Consultant employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent enhancements can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles or at EPAM Systems. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented ServiceNow solutions. Highlighting your hands-on experience with modules like ITSM or ITOM will demonstrate your practical knowledge and problem-solving skills to potential employers.
✨Tip Number 4
Showcase your ability to collaborate effectively with clients and teams. Since this role involves engaging with various stakeholders, emphasising your communication and teamwork skills can make a strong impression during interviews.
We think you need these skills to ace Service Now Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ServiceNow modules like ITSM, ITOM, and HRSD. Use specific examples of past projects where you configured or customised these modules to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills in JavaScript and ServiceNow scripting tools align with the responsibilities outlined in the job description.
Showcase Your Certifications: Clearly list your ServiceNow certifications, especially the mandatory Certified System Administrator (CSA) certification. If you have advanced certifications, make sure to highlight them as they are highly preferred.
Demonstrate Problem-Solving Skills: In your application, provide examples of how you've tackled technical issues or optimised system performance in previous roles. This will show your analytical and problem-solving abilities, which are crucial for the position.
How to prepare for a job interview at EPAM Systems
✨Showcase Your Technical Skills
Make sure to highlight your experience with ServiceNow modules like ITSM, ITOM, and HRSD. Be prepared to discuss specific projects where you configured or customised these modules, as well as any scripting you've done using JavaScript or Glide APIs.
✨Understand the Business Context
EPAM is looking for someone who can engage with clients and understand their business requirements. Research common pain points in the industry and think about how your solutions can drive digital transformation and operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or scenarios related to ServiceNow implementations. Practice articulating your thought process and the steps you would take to address client needs effectively.
✨Demonstrate Continuous Learning
Stay updated on the latest ServiceNow releases and best practices. Mention any recent training or certifications you've completed, as this shows your commitment to professional development and staying current in the field.
