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- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients, driving digital transformation.
- Company: EPAM Systems is a leading software development and IT consulting firm focused on growth and innovation.
- Benefits: Enjoy perks like remote work options, free lunches, medical insurance, and extensive learning opportunities.
- Why this job: Be a key player in a fast-growing practice with a focus on cutting-edge technology and client impact.
- Qualifications: Experience with ServiceNow modules and scripting, plus a ServiceNow Certified System Administrator certification required.
- Other info: Join a collaborative environment with opportunities for professional growth and participation in bonus programs.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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EPAM is seeking a ServiceNow Consultant to play a pivotal role in the growth and development of our new ServiceNow practice in the UK. You will leverage your technical expertise and business acumen to design and implement cutting-edge ServiceNow solutions for enterprise-level clients, driving digital transformation and operational excellence.
You will contribute strategically to the expansion of EPAM\’s ServiceNow practice, enhancing its capabilities, scalability, and market presence.
Looking for an opportunity to establish yourself as a key contributor within a fast-growing practice? Then this could be the perfect opportunity for you.
Responsibilities
- Engage with clients to gather business requirements, analyze pain points and provide tailored ServiceNow solutions
- Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CMDB or CSM to meet client needs
- Develop and script advanced workflows, integrations and functionalities using JavaScript, Glide APIs, REST/SOAP APIs and other ServiceNow tools
- Perform system administration tasks, including user role management, environment upgrades and performance monitoring
- Design and implement integrations between ServiceNow and other enterprise systems to enable seamless data flow
- Conduct end-user training sessions and provide post-implementation support to ensure the successful adoption of the platform
- Collaborate with internal teams, project managers and stakeholders to ensure on-time delivery and alignment with objectives
- Drive continuous process improvements by staying updated on the latest ServiceNow releases and applying best practices
- Troubleshoot and resolve technical issues or defects, ensuring optimal system performance and minimal disruptions
- Document design specifications, workflows and solution architecture for ongoing maintenance and knowledge sharing
Requirements
- Proven experience in implementing and configuring ServiceNow modules such as ITSM, ITOM, CMDB, HRSD or other enterprise-grade solutions
- Proficiency in JavaScript, ServiceNow scripting tools, Glide APIs and integration techniques using REST/SOAP APIs
- Strong understanding of ITIL practices and experience in applying them to ServiceNow implementations
- Hands-on expertise in creating and customizing workflows, forms, reports, dashboards and UI policies within ServiceNow
- Prior experience in designing and deploying integrations between ServiceNow and third-party applications or systems
- ServiceNow Certified System Administrator (CSA) certification is mandatory
- Advanced certifications, such as ServiceNow Certified Implementation Specialist (CIS) for ITSM, HRSD, or CSM are highly preferred
- Knowledge of web development technologies such as AngularJS, HTML or Bootstrap is a plus
- Strong analytical, problem-solving and communication skills with a client-centric mindset
- Ability to manage multiple priorities in a fast-paced, collaborative environment
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- *All benefits and perks are subject to certain eligibility requirements
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development, Information Technology, and Engineering
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Industries
Software Development and IT Services and IT Consulting
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Service Now Consultant employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now Consultant
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend local meetups or online webinars to connect with others in the field. This can help you gain insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can set you apart during interviews, showing your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented ServiceNow solutions. Highlight your problem-solving skills and how you've tailored solutions to meet client needs, as this will demonstrate your practical experience.
✨Tip Number 4
Showcase your certifications prominently. If you have the ServiceNow Certified System Administrator (CSA) certification or any advanced certifications, make sure to mention them during networking and interviews to validate your expertise.
We think you need these skills to ace Service Now Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ServiceNow Consultant position at EPAM Systems. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience with ServiceNow modules such as ITSM, ITOM, and CMDB. Include specific examples of projects where you've implemented or configured these solutions to demonstrate your expertise.
Showcase Technical Skills: Make sure to detail your proficiency in JavaScript, Glide APIs, and REST/SOAP APIs. Mention any advanced certifications you hold, such as ServiceNow Certified Implementation Specialist, to strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Discuss how you can contribute to the growth of EPAM's ServiceNow practice and your commitment to continuous improvement.
How to prepare for a job interview at EPAM Systems
✨Showcase Your Technical Expertise
Make sure to highlight your experience with ServiceNow modules like ITSM, ITOM, and HRSD. Be prepared to discuss specific projects where you configured or customised these modules, as this will demonstrate your hands-on knowledge.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical issues or defects in past roles. This could involve discussing your approach to troubleshooting and how you ensured optimal system performance.
✨Understand Client Needs
EPAM is looking for someone who can engage with clients effectively. Prepare to discuss how you've gathered business requirements in the past and tailored solutions to meet client needs, showcasing your client-centric mindset.
✨Stay Updated on Best Practices
Show your commitment to continuous improvement by discussing how you keep up with the latest ServiceNow releases and best practices. Mention any relevant training or certifications you've pursued to enhance your skills.
