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- Tasks: Provide in-person tech support for hardware, software, and connectivity issues.
- Company: Join a dynamic team at a leading tech company in Manchester.
- Benefits: Enjoy perks like free lunches, medical insurance, and learning opportunities.
- Other info: Great career growth potential and a fun, collaborative work environment.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Experience in end-user support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an End User Support Engineer to join our team in Manchester, United Kingdom, in an on-site working mode. In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards.
Responsibilities
- Provide in-person end-user support for hardware, software and connectivity issues
- Provision, image, deploy, refresh and decommission desktops and laptops
- Support peripherals including monitors, docks, input devices and AV accessories
- Coordinate hardware repair, warranty and vendor services
- Perform asset management activities including inventory, tagging, tracking and audits
- Install, configure and troubleshoot operating systems and applications
- Support identity and access processes including onboarding, offboarding, MFA and permissions
- Provide conference room and meeting space technology support
Requirements
- Experience in end-user support for hardware, software and connectivity
- Knowledge of desktop and laptop provisioning, imaging and deployment
- Familiarity with asset management practices and tools
- Understanding of operating system and application installation and troubleshooting
- Experience with identity and access management processes
- Ability to support mobile devices and MDM solutions
- Strong communication and problem-solving skills
- Ability to follow documented processes and maintain accurate records
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
*All benefits and perks are subject to certain eligibility requirements
On-Site End User Support Engineer (Manchester) employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site End User Support Engineer (Manchester)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you’ve tackled technical issues in the past. This is your chance to demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace On-Site End User Support Engineer (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your end-user support experience and any relevant technical skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've tackled similar challenges in the past, and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully resolved technical issues. We love seeing how you approach problems and find solutions, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EPAM Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and connectivity issues. Be ready to discuss your experience with desktop and laptop provisioning, imaging, and deployment. The more familiar you are with the tools and processes, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved issues for end users or improved processes. This will demonstrate your ability to think on your feet and provide effective support.
✨Familiarise Yourself with Asset Management
Since asset management is a key part of the role, make sure you understand the practices and tools involved. Be ready to discuss how you've managed inventory, tagging, and tracking in previous positions. This shows that you can handle the responsibilities that come with the job.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to support users who may not be tech-savvy. During the interview, maintain eye contact and engage with your interviewer to showcase your interpersonal skills.