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- Tasks: Lead business analysis for ServiceNow projects and collaborate with stakeholders.
- Company: Join a dynamic team at a leading tech company.
- Benefits: Enjoy competitive pay, health perks, and awesome learning opportunities.
- Why this job: Make a real impact on innovative ServiceNow solutions and mentor others.
- Qualifications: 5+ years as a Business Analyst with strong ServiceNow knowledge.
- Other info: Experience a vibrant workplace with fun perks and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Lead Business Analyst with strong ServiceNow experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.
Responsibilities
- Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
- Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
- Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
- Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
- Develop user stories, process flows and use cases to support solution design and development
- Oversee the configuration and customization of ServiceNow modules to meet business objectives
- Support testing, training and change management activities
- Provide thought leadership and best practices for ServiceNow implementations
- Mentor and guide junior business analysts on the team
Requirements
- 5+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
- Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
- Strong understanding of business process analysis and design
- Excellent communication, facilitation and stakeholder management skills
- Experience working in Agile/Scrum environments
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
- Experience in consulting or working with global clients is preferred
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
*All benefits and perks are subject to certain eligibility requirements
Lead Business Analyst (ServiceNow) in London employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Analyst (ServiceNow) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and ServiceNow. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. We all love a good story, so share how you've successfully led projects or solved complex problems using ServiceNow in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Lead Business Analyst (ServiceNow) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Business Analyst role. Highlight your ServiceNow experience and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with stakeholders and project delivery.
Showcase Your Skills: In your application, be sure to showcase your skills in requirement gathering and business process analysis. We love seeing examples of how you've led projects or mentored others, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at EPAM Systems
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the different modules like ITSM, ITOM, and HRSD, and be ready to discuss how you've used them in past projects. This will show that you're not just familiar with the platform but can also lead successful implementations.
✨Prepare for Requirement Gathering Scenarios
Since the role involves gathering and documenting business requirements, think of specific examples from your experience where you successfully elicited requirements. Be prepared to walk through your process, including any workshops or interviews you facilitated, to demonstrate your stakeholder engagement skills.
✨Showcase Your Agile Experience
As the job mentions working in Agile/Scrum environments, be ready to discuss your experience in these methodologies. Share examples of how you've contributed to Agile teams, perhaps by developing user stories or participating in sprints, to highlight your adaptability and teamwork.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their current ServiceNow projects, team dynamics, or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
