Delivery Director for Retail/CPG Industry in London

Join to apply for the Delivery Director for Retail/CPG Industry role at EPAM Systems. We’re looking for a highly technical, proactive and people-smart Delivery Director with expertise in the Retail/Consumer Products industry to join our team in London. As a key member of our team, you will be responsible for managing complex transformation programs, projects, multiple workstreams and working with both local delivery team and delivery team globally. In this role, you will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside globally renowned and award‑winning design, development and technology teams who are passionate about what they do and how they do it. You will play a key role in building strong business and technology relationships, take a ‘hands on’ approach to define, deliver and drive a culture of continuous improvement.

Responsibilities

• Oversee end‑to‑end client delivery from initiation through the entire project lifecycle, ensuring successful delivery in line with EPAM processes.
• Manage client relationships and expectations, representing delivery at the governance level.
• Coordinate multiple activity streams and clients, ensuring seamless delivery across all aspects, including finance, sourcing, implementation and business outcomes.
• Work closely with multi‑disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives.
• Proactively identify and manage engagement risks, escalating major issues early on.
• Participate in business development efforts for both existing and new clients, continuously identifying new opportunities.
• Engage in the entire pre‑sales cycle, prepare client proposals, define implementation and design and present solution architecture and delivery statements of work.

Requirements

• Proven experience in leading and managing teams, including hiring, mentoring and performance management with the ability to provide strategic direction, set goals and ensure the team's efforts align with the organization's data strategy.
• Proven track record of successfully managing multiple complex projects simultaneously from initiation to delivery whilst prioritising tasks effectively.
• Familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools.
• Experience in building and leading geographically distributed delivery teams, including experience in working with client's distributed teams and defining the right target operating model.
• Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and their related services.
• Hands‑on experience in technology and software engineering practices with ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project.
• Ability to present delivery strategies and progress reports to executive leadership.
• Self‑motivated, reliable, able to multitask and work in a fast‑paced environment, with a strong focus on meeting deadlines.

Nice to have

• Experience in delivering large scale e‑commerce projects using composable architecture; e.g. commerce tools.
• Experience of delivering data projects and proficiency in data management concepts, including data governance, data quality, data integration and data lifecycle management.

We offer

• EPAM Employee Stock Purchase Plan (ESPP).
• Protection benefits including life assurance, income protection and critical illness cover.
• Private medical insurance and dental care.
• Employee Assistance Program.
• Cyclescheme, Techscheme and season ticket loans.
• Various perks such as free Wednesday lunch in office, on‑site massages and regular social events.
• Learning and development opportunities including in‑house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more.
• If otherwise eligible, participation in the discretionary annual bonus program.
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Program.

*All benefits and perks are subject to certain eligibility requirements.

Seniority level: Director

Employment type: Full‑time

Job function: Information Technology, Project Management, and Engineering

Industries: Software Development and IT Services and IT Consulting