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For Companies At a Glance
- Tasks: Lead ServiceNow projects, gather requirements, and design innovative solutions.
- Company: Join a dynamic team at a leading tech company.
- Benefits: Enjoy competitive pay, health perks, and exciting learning opportunities.
- Why this job: Make a real impact in business analysis and mentor future analysts.
- Qualifications: 5+ years as a Business Analyst with strong ServiceNow knowledge.
- Other info: Experience a vibrant workplace with fun perks and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Lead Business Analyst with strong ServiceNow experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.
Responsibilities:
- Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules.
- Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements.
- Analyze and translate business needs into functional and technical requirements for ServiceNow solutions.
- Facilitate workshops, interviews and meetings to elicit requirements and drive consensus.
- Develop user stories, process flows and use cases to support solution design and development.
- Oversee the configuration and customization of ServiceNow modules to meet business objectives.
- Support testing, training and change management activities.
- Provide thought leadership and best practices for ServiceNow implementations.
- Mentor and guide junior business analysts on the team.
Requirements:
- 5+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement.
- Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus).
- Strong understanding of business process analysis and design.
- Excellent communication, facilitation and stakeholder management skills.
- Experience working in Agile/Scrum environments.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
- Experience in consulting or working with global clients is preferred.
We offer:
- EPAM Employee Stock Purchase Plan (ESPP).
- Protection benefits including life assurance, income protection and critical illness cover.
- Private medical insurance and dental care.
- Employee Assistance Program.
- Cyclescheme, Techscheme and season ticket loans.
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events.
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more.
- If otherwise eligible, participation in the discretionary annual bonus program.
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program.
*All benefits and perks are subject to certain eligibility requirements.
Lead Business Analyst (ServiceNow) employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Analyst (ServiceNow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and ServiceNow. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you led business analysis efforts or implemented ServiceNow solutions. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Business Analyst (ServiceNow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Business Analyst role. Highlight your ServiceNow experience and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with stakeholders and project delivery.
Showcase Your Skills: In your application, be sure to showcase your skills in requirement gathering and business process analysis. We love seeing concrete examples of how you've successfully led projects or mentored others in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at EPAM Systems
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the different modules like ITSM, ITOM, and HRSD, and be ready to discuss how you've used them in past projects. This will show that you're not just familiar with the platform but can also lead implementations effectively.
✨Prepare for Requirement Gathering Scenarios
Since this role involves a lot of stakeholder engagement, think about how you would approach gathering requirements. Prepare examples of how you've facilitated workshops or interviews in the past, and be ready to demonstrate your ability to drive consensus among diverse groups.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with business process analysis and design. Bring examples of user stories, process flows, or use cases you've developed. This will help illustrate your analytical skills and how you translate business needs into functional requirements.
✨Highlight Your Mentorship Experience
As a Lead Business Analyst, mentoring junior analysts is part of the job. Think of specific instances where you've guided others or shared best practices. This will not only show your leadership skills but also your commitment to team development, which is crucial for this role.
