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For Companies At a Glance
- Tasks: Provide in-person tech support for hardware, software, and connectivity issues.
- Company: Join a dynamic team at a leading tech company in Manchester.
- Benefits: Enjoy perks like free lunches, medical insurance, and learning opportunities.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Experience in end-user support and strong problem-solving skills.
- Other info: Great career growth and fun social events await you!
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an End User Support Engineer to join our team in Manchester, United Kingdom, in an on-site working mode. In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards.
Responsibilities
- Provide in-person end-user support for hardware, software and connectivity issues
- Provision, image, deploy, refresh and decommission desktops and laptops
- Support peripherals including monitors, docks, input devices and AV accessories
- Coordinate hardware repair, warranty and vendor services
- Perform asset management activities including inventory, tagging, tracking and audits
- Install, configure and troubleshoot operating systems and applications
- Support identity and access processes including onboarding, offboarding, MFA and permissions
- Provide conference room and meeting space technology support
Requirements
- Experience in end-user support for hardware, software and connectivity
- Knowledge of desktop and laptop provisioning, imaging and deployment
- Familiarity with asset management practices and tools
- Understanding of operating system and application installation and troubleshooting
- Experience with identity and access management processes
- Ability to support mobile devices and MDM solutions
- Strong communication and problem-solving skills
- Ability to follow documented processes and maintain accurate records
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
*All benefits and perks are subject to certain eligibility requirements.
End User Support Engineer in Chester employer: EPAM Systems
Contact Detail:
EPAM Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in Chester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since you're applying for an End User Support Engineer role, brush up on troubleshooting techniques and common issues. Being able to demonstrate your problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Network with current employees or alumni who work at the company. They can provide insider tips and might even refer you internally. A personal connection can make a huge difference in getting noticed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team.
We think you need these skills to ace End User Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in end-user support, especially with hardware and software. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional – we love a bit of personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong communication and problem-solving skills, so share specific instances where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at EPAM Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and connectivity issues. Be ready to discuss your experience with desktop and laptop provisioning, imaging, and deployment. The more familiar you are with the tools and processes, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved issues for end users or improved processes. This will demonstrate your ability to think on your feet and provide effective support.
✨Familiarise Yourself with Asset Management
Since asset management is a key part of the role, make sure you understand the practices and tools involved. Be ready to discuss how you've managed inventory, tagging, and tracking in previous positions. This shows that you can handle the responsibilities that come with the job.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to support users who may not be tech-savvy. During the interview, maintain eye contact and engage with your interviewer to showcase your interpersonal skills.