Senior ServiceNow Consultant

We're looking for a Senior ServiceNow Consultant to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design, implementation, and optimization of enterprise-grade ServiceNow solutions that enhance operational efficiency and scalability. This position provides the opportunity to collaborate with cross-functional experts, leverage the latest ServiceNow capabilities, and contribute to AI-driven initiatives, helping clients transform their business processes and achieve measurable outcomes.ResponsibilitiesDesign and implement ServiceNow solutions that address enterprise business needs and improve workflowsLeverage new platform capabilities to deliver scalable and high-performing solutionsGuide and mentor developers and engineers, fostering continuous learning and knowledge sharingCollaborate with partners and clients to define requirements and translate them into actionable solutions and architecturesDevelop products and solutions using ServiceNow modules and contribute to internal intellectual propertyEnsure development, integration, and governance best practices, with a focus on performance and securityContribute to design strategies for AI adoption in ServiceNow projectsSupport knowledge management and related internal initiativesRequirements12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSMDeep knowledge of ServiceNow architecture, integrations, and development best practicesProven leadership skills with experience in mentoring and influencing teamsStrong analytical and problem-solving skillsServiceNow certifications such as CSA, CIS, or CADExcellent written and verbal communication in EnglishNice to haveExperience with emerging ServiceNow modules and AI integrationsBackground in supporting pre-sales or knowledge-sharing activitiesWe offerEPAM Employee Stock Purchase Plan (ESPP)Protection benefits including life assurance, income protection and critical illness coverPrivate medical insurance and dental careEmployee Assistance ProgramCompetitive group pension planCyclescheme, Techscheme and season ticket loansVarious perks such as free Wednesday lunch in-office, on-site massages and regular social eventsLearning and development opportunities including in-house training and coaching, professional certifications, and coursesIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program #J-18808-Ljbffr