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- Tasks: Provide in-person tech support for hardware, software, and connectivity issues.
- Company: Join a dynamic team in Manchester with a focus on innovation.
- Benefits: Enjoy perks like free lunches, medical insurance, and professional development opportunities.
- Other info: Participate in fun social events and enjoy excellent career growth.
- Why this job: Make a real difference by helping users solve tech challenges every day.
- Qualifications: Experience in end-user support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an End User Support Engineer to join our team in Manchester, United Kingdom, in an on-site working mode. In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software, and connectivity. You will handle device provisioning, troubleshooting, and asset management while adhering to established processes and standards.
Responsibilities
- Provide in-person end-user support for hardware, software, and connectivity issues
- Provision, image, deploy, refresh, and decommission desktops and laptops
- Support peripherals including monitors, docks, input devices, and AV accessories
- Coordinate hardware repair, warranty, and vendor services
- Perform asset management activities including inventory, tagging, tracking, and audits
- Install, configure, and troubleshoot operating systems and applications
- Support identity and access processes including onboarding, offboarding, MFA, and permissions
- Provide conference room and meeting space technology support
Qualifications
- Experience in end-user support for hardware, software, and connectivity
- Knowledge of desktop and laptop provisioning, imaging, and deployment
- Familiarity with asset management practices and tools
- Understanding of operating system and application installation and troubleshooting
- Experience with identity and access management processes
- Ability to support mobile devices and MDM solutions
- Strong communication and problem-solving skills
- Ability to follow documented processes and maintain accurate records
Benefits
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection, and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme, and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages, and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- All benefits and perks are subject to certain eligibility requirements
End User Support Engineer in Manchester employer: EPAM Systems, Inc.
Contact Detail:
EPAM Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since you're applying for an End User Support Engineer role, brush up on troubleshooting common hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can really impress the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the team. They might even give you tips on what to highlight during your interview, which could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our awesome team.
We think you need these skills to ace End User Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Support Engineer role. Highlight your experience with hardware, software, and connectivity support, and don’t forget to mention any relevant asset management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing end-user support and how your skills align with our needs. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team in Manchester!
How to prepare for a job interview at EPAM Systems, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and connectivity issues. Be ready to discuss your experience with desktop and laptop provisioning, imaging, and deployment. The more familiar you are with the tools and processes, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved issues for end users or improved processes. This will demonstrate your ability to think on your feet and provide effective support.
✨Familiarise Yourself with Asset Management
Since asset management is a key part of the role, make sure you understand the practices and tools involved. Be ready to discuss how you've managed inventory, tagging, and tracking in previous positions. This shows that you can handle the responsibilities that come with the job.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to support end users who may not be tech-savvy. Being able to convey information clearly will set you apart from other candidates.