Director of Site Reliability Engineering in London

We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode. This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands-on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission-critical environments.

Responsibilities

• Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment.
• Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices.
• Define and monitor KPIs for system reliability, performance, and operational efficiency.
• Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques.
• Develop robust incident management frameworks and lead major incident response activities for critical systems.
• Implement blameless postmortems and deliver systemic improvements across production environments.
• Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems.
• Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services.
• Drive resilience strategies with highly available architectures and disaster recovery readiness.
• Champion an automation-first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes.

Requirements

• Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments.
• Expertise in observability platforms, troubleshooting distributed systems, and telemetry-driven insights.
• Hands-on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices.
• Deep understanding of incident management processes, ITSM standards, and ITIL principles.
• Knowledge of resilience design patterns, high availability, and fault-tolerant architectures.
• Familiarity with AI/ML-driven approaches for operational efficiency and system reliability.
• Ability to lead transformation, influence across teams, and foster continuous improvement in culture.

Nice to have

• Experience in financial services or other highly regulated, mission-critical environments.
• Certifications in cloud technologies, such as AWS.
• Exposure to AIOps platforms or advanced observability tooling.

We offer

• EPAM Employee Stock Purchase Plan (ESPP).
• Protection benefits including life assurance, income protection and critical illness cover.
• Private medical insurance and dental care.
• Employee Assistance Program.
• Competitive group pension plan.
• Cyclescheme, Techscheme and season ticket loans.
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events.
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses.
• If otherwise eligible, participation in the discretionary annual bonus program.
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program.