At a Glance
- Tasks: Drive successful delivery of tech projects and build strong client relationships.
- Company: Join a dynamic team in Guernsey with a focus on digital transformation.
- Benefits: Enjoy competitive salary, health benefits, and unique perks like free lunches and massages.
- Other info: Great opportunities for learning, development, and career growth await you.
- Why this job: Make a real impact by shaping client strategies and fostering long-term partnerships.
- Qualifications: Experience in client engagement and managing complex technology projects required.
We're looking for an Engagement & Delivery Manager to join our team in Guernsey in a hybrid working mode. In this role, you will drive the successful delivery of complex technology projects while serving as a trusted advisor to clients. You will have a significant impact on shaping client strategies, ensuring seamless execution, and fostering long-term partnerships that enable digital transformation.
Responsibilities
- Serve as the primary point of contact for clients, ensuring strong relationships and stakeholder alignment.
- Manage the successful delivery of complex technology programs to achieve quality and performance objectives.
- Drive business growth by identifying and pursuing new opportunities within client accounts.
- Collaborate with global teams to leverage best practices and ensure consistent delivery standards.
- Oversee project budgets, resources, and risk management to maintain efficiency and profitability.
- Conduct workshops, client presentations, and regular status meetings to ensure transparency and engagement.
- Support proposal creation, contract negotiations, and onboarding for new projects.
- Track and report delivery progress, proactively addressing challenges and mitigating risks.
- Mentor and guide team members to foster excellence and continuous improvement.
Requirements
- Proven experience in client engagement, business development, and technology delivery management.
- Prior experience in the Public/Government sector working with senior stakeholders.
- Strong track record of managing complex projects and maintaining client satisfaction.
- Knowledge of technology solutions implementation and integration with business processes.
- Familiarity with AI solutions or demonstrated commitment to adopting emerging technologies.
- Excellent communication, negotiation, and presentation skills.
- Willingness and ability to work onsite in Guernsey and travel as needed.
- Hands-on experience with Agile, Scrum, or similar delivery frameworks.
- Bachelor’s degree in business, Technology, or a related field; advanced degree is an advantage.
Nice to have
- Project management certifications such as PMP, PRINCE2, or SAFe.
- Understanding of cloud technologies and digital transformation projects.
We offer
- EPAM Employee Stock Purchase Plan (ESPP).
- Protection benefits including life assurance, income protection and critical illness cover.
- Private medical insurance and dental care.
- Employee Assistance Program.
- Competitive group pension plan.
- Cyclescheme, Techscheme and season ticket loans.
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events.
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses.
- If otherwise eligible, participation in the discretionary annual bonus program.
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program.
We think you need these skills to ace Engagement & Delivery Manager
Client Engagement
Business Development
Technology Delivery Management
Project Management
Stakeholder Management
Risk Management
Budget Management
