At a Glance
- Tasks: Lead AI transformation for global travel and hospitality organisations, advising senior executives.
- Company: Join a forward-thinking company at the forefront of AI in travel and hospitality.
- Benefits: Enjoy competitive salary, health benefits, remote work options, and professional development opportunities.
- Other info: Experience a vibrant culture with perks like free lunches, on-site massages, and social events.
- Why this job: Make a real impact in a dynamic industry while shaping the future of travel with AI.
- Qualifications: 10+ years in travel/hospitality with expertise in AI-driven innovation and team leadership.
The predicted salary is between 80000 - 100000 £ per year.
We're looking for a Director, Applied AI Transformation – Travel & Hospitality to join our team across Europe in a hybrid or remote working mode. In this role, you will lead applied AI and agentic transformation for global travel and hospitality organizations including airlines, hotels and travel platforms, acting as a trusted advisor to senior executives and delivering enterprise-scale AI solutions that create measurable business impact in a dynamic and highly service-driven industry.
Responsibilities
- Define and execute applied AI and agentic transformation strategies for travel and hospitality clients
- Provide strategic advisory to C-suite leaders on AI adoption, commercial impact and digital transformation
- Lead presales efforts including opportunity shaping, value quantification and business case creation
- Facilitate workshops to transform complex challenges into actionable AI use cases
- Drive enterprise-wide AI adoption and guide change management to maximize value delivery
- Oversee cross-functional teams delivering AI and agent-driven solutions from concept to production
- Maintain practical expertise in large language models, orchestration frameworks and multi-agent systems
- Ensure AI solutions comply with security, compliance and scalability requirements for global hospitality operations
- Build and mentor EPAM and client teams to strengthen AI capabilities
- Monitor innovative trends and promote EPAM’s leadership in applied AI for travel and hospitality
Requirements
- 10+ years of experience in travel and hospitality with senior roles in transformation, product or technology innovation
- Strong understanding of industry economics including guest experience, loyalty systems and distribution models
- Proven experience advising senior executives on AI-driven innovation and organizational adoption
- Hands-on applied AI expertise including large language models, multi-agent systems and RAG frameworks
- Familiarity with leading AI platforms such as OpenAI, Anthropic, Microsoft AI and hyperscalers (AWS, Azure, Google Cloud)
- Ability to originate and secure AI transformation programs through presales engagement and strategic planning
- Proven track record in building and managing global, cross-functional teams in complex environments
- Excellent communication and stakeholder management skills for executive-level engagement
- Advanced degree in Computer Science, Engineering or Business; MBA preferred
- Ability to travel as required
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
Director, Applied AI Transformation - Travel & Hospitality employer: EPAM Systems, Inc.
At EPAM, we pride ourselves on being an exceptional employer, particularly for the role of Director, Applied AI Transformation in the vibrant travel and hospitality sector. Our hybrid and remote working options foster a flexible work culture that prioritises employee well-being and collaboration, while our commitment to professional growth is evident through extensive learning opportunities and mentorship programmes. With competitive benefits, including private medical insurance and unique perks like free lunches and on-site massages, we create an engaging environment where innovation thrives and employees can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Applied AI Transformation - Travel & Hospitality
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like EPAM Systems, Inc. who are looking for fresh talent for roles like Director, Applied AI Transformation - Travel & Hospitality.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
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✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Director, Applied AI Transformation - Travel & Hospitality openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Director, Applied AI Transformation - Travel & Hospitality
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Director, Applied AI Transformation - Travel & Hospitality role at EPAM Systems, Inc..
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Director, Applied AI Transformation - Travel & Hospitality position at EPAM Systems, Inc..
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of EPAM Systems, Inc..
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to EPAM Systems, Inc.'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Director, Applied AI Transformation - Travel & Hospitality.
How to prepare for a job interview at EPAM Systems, Inc.
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at EPAM Systems, Inc..
