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- Tasks: Deliver exceptional customer service and manage sales orders in a fast-paced environment.
- Company: Join ePac, a tech-driven leader in flexible packaging solutions.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Why this job: Make a real impact by helping customers achieve their goals with innovative packaging.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic team environment with a focus on community support.
The predicted salary is between 22000 - 29000 £ per year.
Passionate about delivering exceptional customer service? Join our team as a Sales Support Specialist (SSS) and provide exceptional support to our customers throughout the UK and Europe. As a SSS, you will process sales orders and liaise with customers at every stage of their orders journey to exceed their expectations. With minimal lead times, our environment is fast-paced, service and deadline driven. Do you have what it takes?
The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES- Assists in estimating for customers
- Creates and approves job tickets for the shop floor
- Assists plant manager with any emergency problems
- Communicates with customers on updates for projected timelines for projects
- Manages trouble‑shooting of emergency orders for customers
- Participates in meetings with production staff and front office staff
- Enters Customer Orders in ERP system (Microsoft PrintVis)
- Raises Customer Prepayment Invoices from the order in ERP system
- Utilises Salesforce to manage communications with sales team, customers and management
- Follows up on all customer transactions in a timely manner
- Insures CAR’s are created by quality department and communicated to customer
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Processes customer orders/changes/returns according to established department policies and procedures
- Works closely with the credit department to resolve disputed credit items
- Provides timely feedback to internal team members regarding service failures or customer concerns
- Partners with the sales team to meet and exceed customer’s service expectations
- Sends out sample products to customers
- Assists other plant employees with tasks when staffing is an issue
- Performs other duties as assigned
- Flexible packaging knowledge is preferred but not a must
- Knowledge of film substrates used in the industry is preferred but not a must
- Excellent customer service via phone, email and in person
- Pre‑press and pre‑press workflow knowledge a plus
- Knowledge of estimates and customer expectation a plus
- Basic IT structure knowledge
- Knowledge of a web to print order system a plus
- Must be deadline driven and have a sense of urgency
- Must be adaptable and flexible
- Must have a great customer focus and be action oriented
- Should have experience in Word, Excel and Google Suites
- Proven experience within a customer service‑related field
- Experience working in a manufacturing environment
Sales Support Specialist (Customer Service Representative) in Sheffield employer: ePac LLC
Contact Detail:
ePac LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist (Customer Service Representative) in Sheffield
✨Tip Number 1
Get to know the company inside out! Research ePac and understand their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Role-playing with a friend can help you feel more confident when it comes to those real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Sales Support Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of customer service.
We think you need these skills to ace Sales Support Specialist (Customer Service Representative) in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Sales Support Specialist role. Mention any experience in a manufacturing setting or customer service that showcases your ability to thrive in a fast-paced environment like ours.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate applications that are easy to read and get straight to the good stuff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ePac LLC
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Sales Support Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you managed difficult situations and what the outcomes were.
✨Familiarise Yourself with Relevant Tools
Since the role involves using ERP systems like Microsoft PrintVis and Salesforce, it’s beneficial to brush up on these tools. If you have experience with similar software, be ready to discuss how you used them to enhance customer service or streamline processes.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
