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- Tasks: Deliver exceptional customer service and support throughout the sales order journey.
- Company: Join a tech-driven company focused on helping small brands thrive.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic manufacturing environment.
- Why this job: Make a real difference by exceeding customer expectations in a fast-paced setting.
- Qualifications: Experience in customer service or sales support is preferred.
The predicted salary is between 26500 - 35000 £ per year.
Passionate about delivering exceptional customer service? Join our team as a Sales Support Specialist (SSS) and provide exceptional support to our customers throughout the UK and Europe. As an SSS you will process sales orders and liaise with customers at every stage of their orders journey to exceed their expectations. Our environment is fast‑paced, service and deadline driven with minimal lead times. Managing customer orders within a manufacturing setting would be advantageous but we are more interested in your previous successes.
Responsibilities
- Process sales orders and maintain accurate order records.
- Liaise with customers at every stage of their orders journey to exceed expectations.
- Collaborate with internal teams to ensure timely delivery and customer satisfaction.
Qualifications
- Experience in customer service or sales support.
- Understanding of manufacturing order processes is an advantage.
- Strong communication skills and attention to detail.
Salary & Location
£26,500 to £35,000 per annum depending on experience. Location: On site, Brackley, Northamptonshire UK or Chapeltown, Sheffield UK. Full time, Monday to Friday. Permanent.
About ePac
We provide digitally printed flexible packaging, offering fast and easy access to custom flexible packaging to help small brands achieve big brand presence. We are technology‑driven and solution‑centred.
Core Values
- Provide exceptional customer service.
- Help our customers grow.
- Support the communities and local businesses we serve.
- Develop sustainable solutions.
Sales Support Specialist in Sheffield employer: ePac LLC
Contact Detail:
ePac LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Sheffield
✨Tip Number 1
Get to know the company inside out! Research ePac and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Sales Support Specialist, you'll need to liaise with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Support Specialist in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love to hear about your successes!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in sales support or customer service. Mention any familiarity with manufacturing processes if you have it, as it could give you an edge. We appreciate when candidates take the time to connect their skills to our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We want to understand your qualifications quickly, so make it easy for us to see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at ePac LLC
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've exceeded customer expectations in the past. Think about times when you turned a negative experience into a positive one – those stories will really resonate!
✨Understand the Order Process
Familiarise yourself with the manufacturing order processes, even if you haven't worked directly in that environment. Being able to discuss how orders are processed and the importance of accuracy will show that you're proactive and ready to hit the ground running.
✨Communicate Clearly
Strong communication is key for a Sales Support Specialist. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions – it shows you’re engaged and genuinely interested.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be prepared to talk about how you've worked with others to achieve a common goal. Share examples of how you’ve supported your team or collaborated with different departments to ensure customer satisfaction.