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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support throughout the sales order journey.
- Company: Join a tech-driven company focused on helping small brands thrive.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic manufacturing environment.
- Why this job: Make a real difference by exceeding customer expectations in a fast-paced setting.
- Qualifications: Experience in customer service or sales support is preferred.
The predicted salary is between 26500 - 35000 £ per year.
Passionate about delivering exceptional customer service? Join our team as a Sales Support Specialist (SSS) and provide exceptional support to our customers throughout the UK and Europe. As an SSS you will process sales orders and liaise with customers at every stage of their orders journey to exceed their expectations. Our environment is fast‑paced, service and deadline driven with minimal lead times. Managing customer orders within a manufacturing setting would be advantageous but we are more interested in your previous successes.
Responsibilities
- Process sales orders and maintain accurate order records.
- Liaise with customers at every stage of their orders journey to exceed expectations.
- Collaborate with internal teams to ensure timely delivery and customer satisfaction.
Qualifications
- Experience in customer service or sales support.
- Understanding of manufacturing order processes is an advantage.
- Strong communication skills and attention to detail.
Salary & Location
£26,500 to £35,000 per annum depending on experience. Location: On site, Brackley, Northamptonshire UK or Chapeltown, Sheffield UK. Full time, Monday to Friday. Permanent.
About ePac
We provide digitally printed flexible packaging, offering fast and easy access to custom flexible packaging to help small brands achieve big brand presence. We are technology‑driven and solution‑centred.
Core Values
- Provide exceptional customer service.
- Help our customers grow.
- Support the communities and local businesses we serve.
- Develop sustainable solutions.
Sales Support Specialist in Brackley employer: ePac LLC
Contact Detail:
ePac LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Brackley
✨Tip Number 1
Get to know the company inside out! Research ePac and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Sales Support Specialist, you'll be liaising with customers constantly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Support Specialist in Brackley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love to hear about your successes!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in sales support or customer service. Mention any familiarity with manufacturing processes if you have it, as it could give you an edge. We appreciate when candidates take the time to connect their skills to our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you're a great fit for the Sales Support Specialist role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at ePac LLC
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer. This role is all about exceeding expectations, so be ready to share how you've done that in the past.
✨Familiarise Yourself with Order Processes
Even if you don't have direct experience in manufacturing, understanding the basics of order processing can give you an edge. Research common practices in sales order management and be prepared to discuss how you would handle various scenarios.
✨Show Off Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Emphasise Team Collaboration
This position involves working closely with internal teams, so highlight any past experiences where you've successfully collaborated with others. Be ready to explain how you ensure everyone is on the same page to achieve customer satisfaction.