At a Glance
- Tasks: Deliver exceptional customer service and manage sales orders in a fast-paced environment.
- Company: Join ePac, a tech-driven company revolutionising flexible packaging.
- Benefits: Competitive salary, full-time hours, and a supportive team culture.
- Other info: Permanent role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping small brands grow with innovative packaging solutions.
- Qualifications: Customer service experience; manufacturing knowledge is a plus but not essential.
The predicted salary is between 35000 - 35000 £ per year.
Passionate about delivering exceptional customer service?
Join our team as a Sales Support Specialist (SSS) and provide exceptional support to our customers throughout the UK and Europe.
As a SSS, you will process sales orders and liaise with customers at every stage of their orders journey to exceed their expectations.
With minimal lead times our environment is fast paced, service and deadline driven.
Do you have what it takes?
Managing customer orders within a manufacturing setting would be advantageous but we are more interested in you and your previous successes.
£28,000 to £35,000 per annum depending on experience.
Location On site, Chapeltown, Sheffield UK
Full time, Monday to Friday.
Permanent. 40 hours per week.
So who are we?
Put simply, e Pac provides digitally printed flexible packaging.
We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence.
We are technology driven and solution centred.
- Our core values are;
- Provide exceptional customer service
- Help our customers grow
- Support the communities and local businesses we serve
- Develop sustainable solutions
- Find out more about us at https://vimeo. com/manage/videos/714506378
Sales Support Specialist (Chapeltown, Sheffield, UK) employer: ePac Flexible Packaging
At ePac, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation meets community support. Our Digital Press Operators enjoy competitive salaries, shift allowances, and the opportunity to work with cutting-edge HP technology while contributing to sustainable packaging solutions. With a strong focus on employee growth and development, we foster a culture of collaboration and excellence, ensuring that our team members are equipped to exceed customer expectations and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist (Chapeltown, Sheffield, UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ePac Flexible Packaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ePac Flexible Packaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Specialist (Chapeltown, Sheffield, UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ePac Flexible Packaging:Your cover letter is your chance to shine! Tell us why you want to work at ePac Flexible Packaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ePac Flexible Packaging!
How to prepare for a job interview at ePac Flexible Packaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
