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- Tasks: Deliver exceptional customer service and manage sales orders in a fast-paced environment.
- Company: Join ePac, a tech-driven company revolutionising flexible packaging for small brands.
- Benefits: Competitive salary, full-time hours, and a supportive team culture.
- Other info: Permanent role with opportunities to support local communities.
- Why this job: Make a real impact by helping customers grow and succeed.
- Qualifications: Customer service experience; manufacturing knowledge is a plus.
The predicted salary is between 26500 - 35000 £ per year.
Passionate about delivering exceptional customer service? Join our team as a Sales Support Specialist (SSS) and provide exceptional support to our customers throughout the UK and Europe. As a SSS, you will process sales orders and liaise with customers at every stage of their orders journey to exceed their expectations. With minimal lead times, our environment is fast-paced, service and deadline driven. Do you have what it takes?
Managing customer orders within a manufacturing setting would be advantageous but we are more interested in you and your previous successes.
Salary: £26,500 to £35,000 per annum depending on experience.
Location: On site, Brackley, Northamptonshire UK or Chapeltown, Sheffield UK.
Working hours: Full time, Monday to Friday. Permanent.
Who are we? Put simply, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.
- Provide exceptional customer service
- Help our customers grow
- Support the communities and local businesses we serve
- Develop sustainable solutions
Find out more about us at this link.
Sales Support Specialist employer: ePac Flexible Packaging
Contact Detail:
ePac Flexible Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes ePac tick and be ready to share how your skills align with their mission of delivering exceptional customer service and supporting local businesses.
✨Tip Number 3
Practice your pitch! Be ready to explain your previous successes and how they relate to the Sales Support Specialist role. Highlight your ability to manage customer orders efficiently and exceed expectations in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ePac and contributing to our mission.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you managed customer orders or worked in a fast-paced environment, as this will resonate with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ePac Flexible Packaging
✨Know the Company Inside Out
Before your interview, take some time to research ePac and their mission. Understand their focus on customer service and how they support small brands. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Sales Support Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight any specific situations where you resolved issues or exceeded expectations, as this will demonstrate your capability in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to order processing and customer interactions. Think of scenarios where you had to manage tight deadlines or difficult customers, and be ready to discuss your thought process and actions taken.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.