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- Tasks: Support major retail clients and enhance customer experience through effective communication.
- Company: Join EP Group, a leading global packaging manufacturer with a vibrant culture.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for career growth.
- Why this job: Be the vital link between customers and our team, making a real difference.
- Qualifications: Strong communication skills and attention to detail; experience in account support is a plus.
- Other info: Dynamic work environment with a focus on collaboration and professional development.
The predicted salary is between 28800 - 43200 £ per year.
EP Group is an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division, providing a wide range of food packaging products for the likes of McDonald’s, Amazon, Marks & Spencer and Greggs. We are now seeking an Account Support Executive, based on site here in Birmingham, to support one of our largest customers in the retail sector.
You will work closely with the account management team to establish and agree activities and act as the liaison between the customer and our business. You will work with customer stakeholders and internal colleagues to take ownership of service delivery, enabling the team to provide higher quality service.
Key Responsibilities- Represent EP Group in customer-facing calls and Teams meetings
- Work with internal and external stakeholders to resolve operational and technical issues, and improve the customer experience
- Maintain knowledge of products, services and processes to address queries effectively
- Capture, log and track price and product inquiries
- Ensure accurate pricing is maintained
- Generate ad hoc reports and basic data analysis
- Keep the team updated on progress and changes
- Effective communicator, both written and oral
- Ability to build collaborative working relationships across multiple departments
- Experience building trusted partnerships with clients and colleagues
- Strong attention to detail, with the ability to multi-task, plan and prioritise
- Understanding of when to escalate and when to take ownership
- Excellent writing and communication skills
- Good understanding of Excel
- Experience in Account Support or similar roles (Account Coordinator, Account Administrator, Customer Account Executive, Sales Support Executive, etc.) is an advantage.
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing Services
Account Support Executive in Birmingham employer: EP Group
Contact Detail:
EP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Support Executive role.
✨Tip Number 2
Prepare for those interviews! Research EP Group and understand their products and services. We want you to show that you’re not just another candidate, but someone who genuinely cares about the company and its customers.
✨Tip Number 3
Practice your communication skills! As an Account Support Executive, you’ll need to be an effective communicator. We suggest doing mock interviews with friends or family to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Support Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Support Executive role. Highlight relevant experience and skills that match the job description, like your communication abilities and attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of customer service and teamwork, as these are key for us.
Showcase Your Communication Skills: Since effective communication is crucial for this position, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at EP Group
✨Know Your Stuff
Make sure you’re familiar with EP Group’s products and services. Brush up on their packaging solutions and the specific needs of their retail clients. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Support Executive, effective communication is key. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Practise articulating your thoughts clearly, as this will demonstrate your ability to represent the company well.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you’ve tackled operational or technical issues. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to take ownership and improve customer experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.