Account Support Executive in Birmingham

EP Group – Birmingham, England, United Kingdom

Account Support Executive
Location: Birmingham

Contract Type: Permanent

Hours: Full time (8:00am – 5:30pm, 8‐hour shift with 30‐minute lunch; occasional weekends)

Salary: Competitive

EP Group is an award‐winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division, providing a wide range of food packaging products for the likes of McDonald\’s, Amazon, Marks & Spencer and Greggs.

We are now seeking an Account Support Executive, based on site here in Birmingham, to support one of our largest customers in the retail sector. You will work closely with the account management team to establish and agree activities and act as the liaison between the customer and our business. You will work with customer stakeholders and internal colleagues to take ownership of service delivery, enabling the team to provide higher quality service.

Key Responsibilities

Represent EP Group in customer‐facing calls and Teams meetings

Work with internal and external stakeholders to resolve operational and technical issues, and improve the customer experience

Maintain knowledge of products, services and processes to address queries effectively

Capture, log and track price and product inquiries

Ensure accurate pricing is maintained

Generate ad hoc reports and basic data analysis

Keep the team updated on progress and changes

Key Requirements

Effective communicator, both written and oral

Ability to build collaborative working relationships across multiple departments

Experience building trusted partnerships with clients and colleagues

Strong attention to detail, with the ability to multi-task, plan and prioritise

Understanding of when to escalate and when to take ownership

Excellent writing and communication skills

Good understanding of Excel

Experience in Account Support or similar roles (Account Coordinator, Account Administrator, Customer Account Executive, Sales Support Executive, etc.) is an advantage.

Seniority level

Entry level

Employment type

Full‐time

Job function

Marketing Services

Application Reference: REF-225 765

LinkedIn ID: LNKD1_UKTJ

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