At a Glance
- Tasks: Support key retail customers and ensure smooth communication between clients and teams.
- Company: Join EP Group, a dynamic company based in Birmingham.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexibility for occasional client meetings and a chance to develop your career.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills, attention to detail, and Excel proficiency required.
The predicted salary is between 25000 - 32000 € per year.
EP Group is seeking an Account Support Executive to join their Birmingham headquarters. In this office-based role, you will support a key retail customer, facilitating effective communication between the client and internal teams.
Responsibilities include:
- Managing customer calls
- Resolving issues
- Ensuring accurate pricing
The ideal candidate will possess strong communication skills, attention to detail, and proficiency in Excel. Flexibility is required for occasional meetings at client locations.
Account Support & Customer Liaison Specialist in Birmingham employer: EP Group
EP Group is an excellent employer, offering a dynamic work environment at our Birmingham headquarters where collaboration and communication are at the forefront. We prioritise employee growth through ongoing training and development opportunities, ensuring that our team members thrive in their roles while enjoying a supportive culture that values flexibility and work-life balance. Join us to be part of a company that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support & Customer Liaison Specialist in Birmingham
✨Tip Number 1
Make sure to research EP Group and their key retail customers. Understanding their business model and values will help you tailor your conversations during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with clients and internal teams, consider role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Brush up on your Excel skills before the interview. Being proficient in Excel is a must for this position, so take some time to familiarise yourself with functions and formulas that might come in handy.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application directly, and it gives us a chance to get to know you better right from the start.
We think you need these skills to ace Account Support & Customer Liaison Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Account Support & Customer Liaison Specialist role. We want to see how your background aligns with effective communication and problem-solving, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at EP Group. Share specific examples of how you've managed customer relationships or resolved issues in the past.
Show Off Your Excel Skills:Since proficiency in Excel is key for this position, make sure to mention any relevant experience you have with it. Whether it's data analysis or creating reports, we want to know how you can use Excel to support our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at EP Group
✨Know Your Customer
Before the interview, research EP Group and their key retail customers. Understanding their business model and customer needs will help you demonstrate your ability to facilitate effective communication and support.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully managed customer calls or resolved issues in the past. Highlight your strong communication skills by practising clear and concise responses during the interview.
✨Excel at Excel
Since proficiency in Excel is a must, brush up on your skills. Be ready to discuss how you've used Excel in previous roles, whether for data analysis, pricing accuracy, or reporting. You might even want to mention specific functions or tools you’re familiar with.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding occasional meetings at client locations. Share any relevant experiences where you adapted to changing circumstances or went the extra mile to meet client needs.
