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- Tasks: Support major retail clients and enhance customer experience through effective communication.
- Company: Join an award-winning global packaging manufacturer with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Be the vital link between customers and our team, making a real impact.
- Qualifications: Strong communication skills and a good understanding of Excel required.
- Other info: Office-based role with a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.
We are now seeking an Account Support Executive, based on site here in Birmingham, to support some of our largest customers in the retail sector. The role of the Account Support Executive is to be the office-based customer liaison. You will work closely with the account management team to establish and agree activities. By working with customer stakeholders and internal colleagues, your ownership of service delivery will enable Account Managers to spend more time with the customer.
Key responsibilities – Account Support Executive- Representing EPG on customer facing calls and Teams meetings
- Supporting on help desk as and when required
- Successfully working with internal and external stakeholders to resolve operational and technical issues, as well as improve the customer experience
- Maintaining knowledge of products, services and process to address queries effectively
- Ensure accurate pricing is maintained
- Generating ad hoc reports and basic data analysis
- Creating product codes
- Occasional cover on reception area
- Maintaining customer product portal
- Effective communicator, both written and orally
- Ability to build collaborative working relationship across multiple departments
- Experienced of building trusted partnerships with clients and colleagues
- Strong attention to detail, with ability to multi-task, plan and prioritise
- Understanding of when to escalate and when to take ownership
- Excellent writing and communication skills
- A good understanding of Excel
- Group focussed and supportive of colleagues
This is an office-based role between 8.00am to 5.30pm (based on 8-hour shifts with half an hour for lunch). The hours may vary according to the needs of the business.
Account Support Executive - Maternity Cover employer: EP Group
Contact Detail:
EP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to current employees at EP Group on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Support Executive roles and practice your responses. We want to show off our communication skills and attention to detail, so let’s nail it!
✨Tip Number 3
Showcase our problem-solving skills! Think of examples where we’ve resolved issues or improved processes in past roles. This will highlight our ability to work with stakeholders and enhance customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what EP Group is looking for in an Account Support Executive.
We think you need these skills to ace Account Support Executive - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Support Executive. Highlight your communication skills and any experience you have in customer support or account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your attention to detail and ability to build relationships, as these are key for us.
Showcase Relevant Experience: When filling out your application, make sure to include any relevant experience that demonstrates your ability to handle operational and technical issues. We love seeing examples of how you've improved customer experiences in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EP Group
✨Know Your Stuff
Make sure you have a solid understanding of EP Group's products and services. Familiarise yourself with their key clients like McDonald's and Amazon, and be ready to discuss how your skills can enhance customer experience.
✨Show Off Your Communication Skills
As an Account Support Executive, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios to showcase your ability to build relationships and resolve issues.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved operational or technical issues in the past. Highlight your attention to detail and ability to multi-task, as these are key attributes for the role.
✨Be Ready to Discuss Teamwork
Since this role involves collaboration across multiple departments, think of instances where you've worked well in a team. Be prepared to explain how you build trusted partnerships with colleagues and clients alike.
