At a Glance
- Tasks: Provide front-line tech support for AV systems, network issues, and service desk operations.
- Company: Join EOS IT Solutions, a global leader in tech and logistics with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with room for personal and professional development.
- Why this job: Be the go-to tech hero, solving problems and enhancing user experiences every day.
- Qualifications: 2+ years in IT support, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU’LL DO: We are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team’s collaborative efforts.
KEY RESPONSIBILITIES:
- Helpdesk & End User Support: Act as a primary contact for technical assistance, resolving software, hardware, and connectivity issues. Log, track, and escalate tickets using our service desk tools. Communicate clearly and professionally with users, focusing on a great support experience.
- AV Conference Room Support: Diagnose and resolve AV and connectivity issues in conference rooms. Set up and support AV equipment for meetings, providing on-site assistance as needed. Maintain AV inventory and report missing or malfunctioning items.
- Network Infrastructure Support: Identify and troubleshoot basic wired and wireless connectivity. Support on-site users with common network needs and assist the Network Operations team with local checks. Escalate more complex network issues to Level 2 support for rapid resolution.
ESSENTIAL CRITERIA: We encourage you to apply even if you don’t meet every “nice to have”. The essentials are:
- Experience: 2+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).
- Technical Skills: Comfortable supporting Windows and/or macOS. Basic understanding of networking and Wi-Fi (e.g. IP basics, connecting devices, simple troubleshooting). Experience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).
- Customer Service & Problem-Solving: Strong interpersonal and communication skills, with a passion for helping users. Ability to prioritise, multitask, and think independently when troubleshooting.
PREFERRED QUALIFICATIONS: These are bonuses, not requirements. You can grow into them with us:
- Familiarity with AV systems and conference room technologies.
- Experience supporting Mac / Apple environments in more depth.
- Exposure to network infrastructure troubleshooting beyond basic connectivity.
- Knowledge of Cisco, Linux, or more advanced networking concepts.
- A proven track record of delivering outstanding customer service in an IT setting.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
End User Support & Smart Hands Technician in London employer: EOS
At EOS IT Solutions, we pride ourselves on being a global leader in technology and logistics, offering our employees a dynamic work environment that fosters innovation and collaboration. Our commitment to superior service and customer satisfaction is matched by our dedication to employee growth, providing ample opportunities for professional development and a supportive culture that values diversity and inclusion. Join us in a role where your technical skills will be valued, and you can make a meaningful impact in a forward-thinking company located at the heart of the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support & Smart Hands Technician in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, macOS, and basic networking. The more confident you are in these areas, the better you'll perform during interviews and practical tests.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with ticketing systems like Jira Service Management. Knowing how to log and track issues will show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining EOS IT Solutions.
We think you need these skills to ace End User Support & Smart Hands Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of End User Support Technician. Highlight your relevant experience in IT support, especially with AV systems and network troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for tech support and customer service. Tell us why you’re excited about the opportunity at EOS IT Solutions and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. Use clear and professional language, and don’t forget to mention any experience you have in resolving user issues effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at EOS!
How to prepare for a job interview at EOS
✨Know Your Tech
Brush up on your technical skills, especially around Windows and macOS support. Be ready to discuss your experience with ticketing systems like Jira Service Management, as well as any troubleshooting you've done with AV systems or network connectivity.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong interpersonal and communication skills. Think of times when you went above and beyond to help a user or resolved a tricky issue, as this role is all about providing a great support experience.
✨Understand the Role
Familiarise yourself with the key responsibilities of the End User Support Technician. Be ready to talk about how you would handle common scenarios, like diagnosing AV issues in conference rooms or assisting users with network problems.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
